Professional Courtesy, LLC

Karen Hickman specializes in Etiquette and Protocol Consulting and is based out of Fort Wayne, IN | TEL: 260-486-7758

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You are here: Home / Full Listing of Curriculum

Full Listing of Curriculum

Professional Courtesy curriculum has been developed to cover a wide range of business etiquette topics. These presentations are designed to fit into a 30-60 minute schedule and can be adjusted to meet the specific needs of a group. Presentations can be taken from any subject matter listed below.

Karen is available for virtual training as well as one-on-one sessions. She invites you to connect and share your thoughts and perspectives.

Basics of Business Etiquette

  • Etiquette Changes
  • Eye Contact
  • Handshaking
  • Introductions
  • Rising to the Occasion
  • Forms of Address
  • Rank and Status
  • Business Card Etiquette

Effective Telephone and Communication Skills (Techno-etiquette)

  • Tele Health Etiquette
  • Virtual Meeting Etiquette
  • Email
  • Cell Phone
  • Voice Mail
  • Telephone Etiquette
  • Fax Machines
  • Effective Personal Communication

Inter-Office Dynamics (Creating a positive work environment)

  • Mutual Respect
  • Voicing Complaints
  • Dealing With Conflict
  • Chain of Command
  • Discussing Work Problems
  • Separating Home and Work
  • Confidentiality
  • Gossip
  • Language and Behavior

Developing Valuable Employees (Communication skills)

  • New Employee Training/Orientation
  • Ongoing Employee Training
  • Clear Expectations
  • Employee Manual
  • Dress Code
  • Language
  • Expected Behavior

Customer Service Guidelines

  • The First Impression
  • Understanding Your Position
  • Understanding Client/Customer Needs
  • Flexibility
  • Preparation
  • Follow Through
  • Responsibility
  • Professionalism
  • Confidentiality

Stationery Etiquette

  • The Paper Impression
  • Stationery Wardrobe (business vs. social)
  • Thank You Notes
  • Forms of Address
  • Cultural Differences
  • Business Card Etiquette
  • Corporate Guidelines

Working a Room (Business/social events)

  • Being Prepared
  • Making an Entrance
  • Name Tags
  • Handshaking/Eye Contact
  • Reception and Receiving Lines
  • Introducing Yourself and Others
  • Remembering Names
  • Conversation Skills
  • Business Arena Communications
  • Taking Your Leave

Contemporary Corporate Dress (The power of dress)

  • The Language of Dress (gender inclusive)
  • Traditional Business Attire
  • Corporate Casual or Relaxed Business Attire
  • The Power of Color
  • Accessories
  • Dressing for Social/Business and Sports events
  • Dress Do’s and Don’ts

International Business

  • Pre-meeting Strategy
  • Rank and Status
  • Forms of Address
  • Business Card Savvy
  • Communication Styles
  • Handshaking Around the World
  • International Do’s and Don’ts
  • Being Prepared
  • Knowing Client Culture
  • Gestures That Offend
  • High Context and Low Context Cultures
  • Time (Monochronic/Polychronic)
  • Effective Gift Giving

Dining for the Corporate Environment

  • Business Entertaining
  • Host/Hostess and Guest Duties
  • Reading the Table
  • Silverware Savvy, Negotiating the Table
  • Silent Service Codes
  • Body Language at the Table
  • Difficult Foods
  • Toasting
  • American and Continental Style of Eating
  • Top Dining Tips

Polishing Your Presentation and Speech Skills

  • Types of Presentation
  • Speech Content
  • Evaluating Your Audience
  • Researching Your Topic
  • Organizing Your Presentation
  • Group Presentations
  • Presentation Needs
  • Introduction Needs
  • Grabbing Audience Attention
  • Maintain Audience Attention
  • Non-Verbal Skills
  • Voice
  • Shooing Butterflies
  • Delivery Style
  • Speech Do’s & Don’ts
  • Appearance Guide/Language of Dress

*Inquire for more details and time needed to present Polishing Your Presentation and Speech Skills program.

Company Profile

Founded in 1999, the mission of Professional Courtesy and Karen Hickman is to present programs of the finest quality with the highest degree of professionalism.

The purpose of the seminars and programs is to enable professionals, executives, and individuals to conduct business in diverse cultural arenas with ease.
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From the Blog

Business Email Etiquette                                                                                      The number of emails we all receive every day can be overwhelming, but they are a fact of life. Keeping that in mind, try to observe some of the basic email etiquette rules for emailing within the business world. Your email message may … Read More

Contact Us

Professional Courtesy, LLC
Etiquette/Protocol Consultants
P.O. Box 15353
Fort Wayne IN 46885-5353

Telephone: 260-486-7758
Facsimile: 260-486-7758
Via Email

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