E-Mail Etiquette

Open email letter with blue arrow isolated on white. Vector illustration
Open email letter with blue arrow isolated on white. Vector illustration

E-Mail Etiquette…
E-mail guidelines are very important in the work place. Every company should have specific e-mail etiquette laid out in their employee handbooks. But, in case your company doesn’t, here are some things everyone should know:

Be aware that an e-mail sent from any organization may be the first impression of your company to the outside world. First impressions are powerful and you want to make sure you are sending the right message to potential clients or customers.

Have a standard format that everyone in your company follows with the setup of their emails.

Include a professional signature block in every e-mail that includes, Company name, your name, title, address & phone number and website address.

Utilize the subject line. Leaving the subject line blank can lead to your e-mail being unopened.

Start a new e-mail for a new topic. Don’t keep a running e-mail going with the same person or persons, if you are discussing a new topic. Keeping topics separate makes it easier to file and keep track of specific e-mails.

Keep e-mail brief. If a longer correspondence is needed try using a another way to deliver the message.

Reread your message before hitting send and make sure there are no typos or spelling errors.

Avoid using unusual and colored font. And no all caps or all lower case. All caps is considered “cyber shouting” and all lower case looks like you are in a hurry and sloppy.

Don’t “reply all” unless “all” need the reply.

Use the BCC function when sending e-mail to multiple people, especially those outside your company. This protects the e-mail address of others.

Always respond to an e-mail that contains an attachment or document. Let the sender know it arrived and you are able to open it. If the message needs a reply that takes some thought let the sender know when they can expect your reply.

Avoid sending jokes and other forwards at work. You and your company can be held liable for inappropriate and damaging content.

Don’t rely on email alone to communicate with people. There are times when picking up the phone or getting up from your desk to speak with someone in person, can be very advantageous. E-mail can sometimes feel emotionless. Speaking directly with someone can your improve communication with them.

Always double check the email address in the “To:” line before sending to assure your message is going to the right person.

Be aware that the time you send an e-mail is noted on your message. Sending business e-mails at 3:00 a.m. doesn’t send a good message. If need be, schedule your messages to go out during usual business hours. And make sure you have a professional e-mail address. Your name and @ whatever your service is, is ideal.

Cell Phone Ring Tones

Ring tone

We’ve all been there…we are in a quiet place like church or a meeting when our cell phone rings. You thought you had silenced it, but obviously you missed that step before going into the meeting. And it causes embarrassment for all of us. The best thing to do in that situation is apologize, if that is an option, or quickly silence or turn off your phone. But,something else to consider is the ring tone you have chosen and the notification sounds that alert you to a new message or text. Some of your choices can draw more attention to your phone going off than others, and be annoying to those around you.

Recently, I was getting a manicure and the manicurist’s phone kept “sneezing.” I asked what the sound was and she informed that it was her phone letting her know she had a text message. On top of the phone sneezing, she kept looking at her phone while doing my nails. To say the least, I didn’t feel like I was a priority.

Be sensitive to the sounds your phones make…those cell phone ring tones. To hear a “quack quack” sound from a nurse’s phone while caring for a sick patient or having your college fight song playing all three verses, for your ring tone will draw more attention to your phone going off anywhere, but especially in inappropriate places.
And for sure, it doesn’t sound professional.Take the time to think through your choices and where they will be heard.

Calling Friends in Hospital Etiquette

Calling Friends in Hospital Etiquette

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517287

There is a natural inclination for many people to pick up the phone and call friends and loved ones in the hospital. They usually want to express their concern or gather information about the individuals status. However, those phone calls can be intrusive and disrupting to the person’s rest and recuperation.

Here are some things to consider before picking up the telephone to call someone who is in the hospital:

Check with a family member who knows the status of the patient to ask if they are up to speaking on the telephone. If someone is very ill or has had surgery they are often too uncomfortable or too groggy from medications to speak. And a ringing telephone can wake them from needed sleep.

Consider having a family member place a call at a convenient time, to you when that family member is in the room with the patient. That way you can speak to the patient on their terms.

Don’t call the nurse’s station for information unless you are listed on the patient’s chart as someone allowed to receive information. Collecting information otherwise is a violation of the patient privacy guidelines. And besides, nurses have enough to do without fielding questions from their patient’s friends.

Do keep calls brief and upbeat when speaking to someone who is the hospital. This isn’t the time to unload your personal problems or talk about distressing topics.

If you can’t speak with someone on the phone, do remember them with cards.

A Tribute to My Dad

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A Tribute to Matthew Joseph Vorich
August 18, 1917-June 1, 2015

from his daughters

Matthew “Mutt” Joseph Vorich was one of the eleven children born to Croatian immigrant parents; Magdelena Tandavic Vorich and Frank Vorich. He was born in Markle, Indiana in 1917 and raised in Fort Wayne, Indiana. He attended St. Peter’s Catholic Grade School and Central High School.
He lived in one of the old ethnic neighborhoods in Fort Wayne and he used to tell us they all had those funny endings to their last names. The neighborhood was full of people with Macedonian, Polish, Croatian and other Slavic heritages. Some of those people remained life long friends to our dad. And by the way, the nickname “Mutt” came from some of the neighborhood kids who couldn’t pronounce Matthew or the name my grandmother called him, so it came out, “Mutt” and it stuck. We used to chuckle when we’d tell people our dad’s name. They were often taken aback by someone being called “Mutt.”
Our dad was not a captain of industry, a great scholar or famous to anyone else outside of his community and family, but he was certainly special to those who knew him. He was honest, smart, hard working with personal integrity. Our mother has said that he may have had many jobs before he settled at Dana, but he was never a day without work. He had many friends and kept them all through his life. He was best man to those friends more times than we can count and was godfather to many nieces and nephews. He had a tremendous sense of humor delivered with a twinkle in his eye. He was modest and never showed off.
He was a sports enthusiast having belonged to the old Fort Wayne Rangers Athletic Club. The men in that club and their wives, later in life, became the couples Euchre Club group that met monthly for over 50 years and was a big part of our parents social life. Card playing was one their favorite recreational past times (and they were good at it). They played everything from Bridge to Pinnacle. And I remember many Sunday afternoons when we gathered with aunts, uncles and cousins and the men played poker and drank a little beer.
After high school, our dad worked in various jobs until he joined the U.S. Navy. As a Sea-bee, he served in the South Pacific during WW II. After he left the Philippines, because of his experience and work in the Fort Wayne Bass Foundry before the war, he was sent to Guam for special projects as the war was ending. His experience with pouring concrete for air strips during the war also came in handy when friends and neighbors needed some concrete work done. He also built many of the roads in Fort Wayne after the war. Our dad was a guy who got his hands dirty. And was for sure, part of the “Greatest Generation.”
After the war, he met our mother, Susan Churchward, who also came from a family of eleven kids. They married in 1947 and had three girls; Virginia, “Ginna”, Barbara and Karen. We were three in three years. Our dad used to take a lot of teasing about being the only man in our house, but it did assure him of getting the one bathroom, all to himself.
We lived in a pretty typical modest 1950’s neighborhood growing up. It was a double city block, (Kenwood Avenue) with 75 kids on it. When the popsicle boy came in the summer it looked like the pied piper coming down the street. Most of the mothers were stay at home moms, there was one car in the family and if the mother needed the car during the day, everyone got up to take dad to work and then pick him up later. It was a time we played hop scotch on the sidewalk, sat in pj’s.’s on the front “stoop” after our evening baths and lay on blankets in the front yard identifying the “Big Dipper” along with catching ‘lightening” bugs in jars.
Everybody’s mom watched out for everyone else’s kids. And those neighborhood friends and their children have been life long friends to my parents and to us. When we later moved to the suburbs, many of them followed to our new neighborhood.
The moms raised the kids and the dads worked. That was pretty typical of their generation. My dad wasn’t any different. If we’d ask him for something, his usual response was, “ask your mother.” However, if he did lay down the law, it was usually final. During our teen years our house was always a meeting place for our friends. In spite of my dad’s quiet pleasant demeanor, he could put on a pretty serious face scaring some of the guys that came to our house, half to death. He was a pretty serious boss at Dana too, but people who worked for him, respected him.
Our dad never liked to talk on the telephone. If he could punt that job to someone else, he did. While growing up our phone could ring and ring and he would rarely answer it. He always said, “with three teenagers in the house, he was sure the call was not for him.” And he was usually right.
Our dad’s final job was at Dana Corporation where he worked his way up into supervision. He retired from Dana in 1981 after working there for 31 years. In his retirement he took up golf again, with 3 holes-in-one to his credit. He also enjoyed the activities of his grand kids and great grand kids. And was proud of keeping a good looking yard.
Our dad was always a baby and kid magnet. He could soothe and put babies to sleep when no one else could and he could get them to laugh hysterically. However, he never changed a diaper…he drew the line there. Babies and kids just knew he was a good guy and loved him.
Our parents had a long retirement filled with travel, golf, kids, grand kids and great grand kids and friends. The night before our dad died he had his usual Canadian Club Manhattan and played Gin Rummy with our mother. The next day he just slipped away peacefully, at home. He and our mother were married 68 years and he was two months shy of his 98th birthday. He never lost his sense of humor and was still mentally sharp. We can’t imagine that it can get any better than that. It was a life well lived.
How fortunate and blessed we feel that we were raised by two people who loved each other, offered tremendous security, in a home environment that was welcoming and comfortable. We have learned so many good life lessons by watching the way they lived their lives, together. And their 6 grand kids and 12 great grand kids have too.
Our dad’s greatest legacy will be the family he leaves behind. One that will always love him and remember him with full hearts. The wonderful memories we have of him will become our comfort and give us joy. RIP, Dad.

Lovingly, your girls,IMG_0018
Ginna, Barb & KarenIMG_0016

House Guest Etiquette

Welcome home doormat with close door
Welcome home doormat with close door

Summer is upon us and it’s a time that many of us travel to see relatives or are invited to be guests at friend’s vacation homes. Having house guests can be a fun and wonderful experience. However, there are those guests who try the hosts’ patience and leave them feeling as if they never want them to come back. If those guests happen to be family members, a return visit is likely and something the host will not look forward to.

So, if you happen to be a guest, even a family guest, here are some guidelines that will help you be a considerate and perfect house guest:

*Arrive on the appointed date. Don’t arrive earlier or stay later than the dates agreed upon. And don’t bring any extra people with you.

*Bring a small hostess gift. A gift of food, wine or something that can be used during your stay or be saved after you have gone is considerate. If your stay is lengthy, offer to take your hosts out to dinner at some point during your visit.

*Be prepared to leave your pets at home. Asking to bring pets can cause a lot of confusion and extra stress for the host. If they do insist and say it’s okay, then feel free to bring Fido along.

*Don’t expect to be waited on. Your hosts are not your servants and you should be prepared to help out by making your bed daily, keeping your clothes and personal items together and out of the way and leaving the bathroom picked up.

*Do offer to help in the kitchen with food prep and cleaning up. Your host may decline your offer, but your willingness to help will not go unnoticed.

*Ask about the schedule of events during your stay. If there are outings or sporting events planned be sure to be prepared with the expected attire so you will be appropriately dressed.

*Allow for some down time. Don’t expect to be entertained every minute of every day by your host. Finding time to do some things on your own can be a welcome respite for your host.

*Follow the house rules. If the host retires at a certain time, consider retreating to your room instead of staying up all night watching TV. And don’t expect to sleep until noon when the rest of the house is up early and ready to go for the day.

*Bring a robe. You may have to share a bathroom that is down the hall. And if acceptable, you may want to wear one at breakfast. However, if everyone else is dressed at the table, I recommend dressing for breakfast.

*Don’t make unreasonable dietary demands. If you have special dietary needs, be prepared to bring some of your own food or pick another time to visit.

*Be prepared to strip your bed and gather dirty towels the day you leave. Some hosts may not want you to bother, but offering is appreciated.

*Do send a handwritten thank you note after your visit.