Professional Courtesy’s Etiquette and Training seminars are conducted in your company’s conference room or a venue of your choice. In a relaxed and non-intimidating environment, you’ll discover the tools that give professionals a powerful presence that communicates confidence and poise.
Karen is available for virtual training as well as one-on-one sessions. She invites you to connect and share your thoughts and perspectives.
Basics of Business Etiquette
- Etiquette Changes
- Eye Contact
- Handshaking
- Introductions
- Rising to the Occasion
- Forms of Address
- Rank and Status
- Business Card Etiquette
(Creating a positive work environment)
- Mutual Respect
- Voicing Complaints
- Dealing With Conflict
- Chain of Command
- Discussing Work Problems
- Separating Home and Work
- Confidentiality
- Gossip
- Language and Behavior
Customer Service Guidelines
- The First Impression
- Understanding Your Position
- Understanding Client/Customer Needs
- Flexibility
- Preparation
- Follow Through
- Responsibility
- Professionalism
- Confidentiality
(The Power of Dress)
- The Language of Dress (gender inclusive)
- Traditional Business Attire
- Corporate Casual/Relaxed Business Attire
- The Power of Color
- Accessories
- Dressing for Social/Business and Sports Events
- Dress Do’s and Don’ts
Dining for the Corporate Environment
- Business Entertaining
- Host/Hostess and Guest Duties
- Reading the Table
- Silverware Savvy, Negotiating the Table
- Silent Service Codes
- Body Language at the Table
- Difficult Foods
- Toasting
- American and Continental Style of Eating
- Top Dining Tips
Stationery Etiquette/The Paper Impression
- The Essentials for Every Professional
- Stationery Wardrobe (business vs. social)
- Thank You Notes
- Forms of Address
- Cultural Differences
- Business Card Etiquette
- Calling Cards
- Corporate Guidelines
Technology and Virtual Etiquette
- Virtual Meeting Etiquette
- Cell Phone
- Voice Mail
- Telephone Etiquette
- Texting
- Instant Messaging
- Internet
- Effective Personal Communication
- Social Networking -Facebook, Twitter, etc.
- Fax Machines
(Communication Skills)
- New Employee Training/Orientation
- Ongoing Employee Training
- Clear Expectations
- Employee Manual
- Dress Code
- Language
- Expected Behavior
(Business/Social events)
- Being Prepared
- Making an Entrance
- Name Tags
- Handshaking/Eye Contact
- Reception and Receiving Lines
- Introducing Yourself and Others
- Remembering Names
- Conversation Skills
- Business Arena Communications
- Taking Your Leave
International Business
- Pre-meeting Strategy
- Rank and Status
- Forms of Address
- Business Card Savvy
- Communication Styles
- Handshaking Around the World
- International Do’s and Don’ts
- Being Prepared
- Knowing Client Culture
- Gestures That Offend
- High Context and Low Context Cultures
- Time (Monochronic/Polychronic)
- Effective Gift Giving
Polishing Your Presentation and Speech Skills
- Types of Presentations
- Speech Content
- Evaluating Your Audience
- Researching Your Topic
- Organizing Your Presentation
- Group Presentations
- Presentation Needs
- Introduction Needs
- Grabbing Audience Attention
- Maintain Audience Attention
- Non-Verbal Skills
- Voice
- Shooing Butterflies
- Delivery Style
- Speech Do’s & Don’ts
- Appearance Guide/Language of Dress
*Inquire for more details and time needed to present Polishing Your Presentation and Speech Skills program.
