Read what our clients have to say about our seminars and services below:
During the Leadership for the Ages presentation, Karen matter-of-factly describes behaviors that have emerged as a result of all the new technology and points out what behaviors are relationship honoring, what are merely acceptable and what are downright rude. Come prepared to have your eyes opened and leave more confident in your abilities to communicate and build relationships
My Advisory Board members indicated that new employees needed to have soft skills. Technology skills are assumed with the graduates of our certificate program. Soft skills are highly desired by employers. We brought in Professional Courtesy in order to address this issues, and were greatly please with Karen’s presentation. I would highly recommend Professional Courtesy for students in public facing academic programs.”
Karen Hickman is an excellent resource for business-related etiquette. I have had the pleasure of listening to Ms. Hickman on several different occasions and end up with several new tips, tricks and hints every time. Her knowledge on the subject matter and ability to connect with the audience make her a can't-miss presenter.
At BKD we have a saying, "You never get a second chance to make a first impression." Karen Hickman has provided etiquette/protocol coaching to several of our people. They always enjoy the sessions, come away feeling more confident in themselves, and most importantly have improved their ability to make a lasting first impression...
Karen Hickman is a wonderful person to work with. She took the time to listen & understand the event and helped create a custom etiquette presentation that would best fit my audience needs. She went the extra mile and joined the networking portion of the event to assist the attendees with feedback on the practice of their recent skills learned from her presentation.”
Karen is the epitome of professionalism and an expert in social skills. She translates etiquette and protocols into practical tools and techniques that everyone needs to learn or be reminded of for the workplace and as part of civility. I’ve had the privilege of learning from Karen over the last number of years and each time I attend her seminar I learn something valuable that I can apply immediately and pass along to those I lead.
I have had the opportunity to hear Karen Hickman’s presentation titled, “ The History and Rituals of Dining,” which includes proper table setting and proper napkin placement, topics which were of interest to everyone. Her presentation to everyone attending the event, was very creative as well as entertaining. She approaches her topics in a very professional manner and at all times presents herself as a gracious hostess.
I also personally have had the opportunity to attend several of her all day programs. She makes them fun and entertaining as well as informative in a very relaxed atmosphere.
I found Karen’s “Professional Courtesy Essentials for Health Care” the perfect program to add to the etiquette workshops I offer. It was professional, well organized and ready-to-go. Having worked in the medical profession myself I knew it was right on the mark. Karen was just as excited as I was when I presented it for the first time. My dental audience ranged from front desk to dentists and they all commented on its value to their clinic.
If you are searching for someone who can train your staff to interact with your customers with more authority and in a professional manner, Karen Hickman of Professional Courtesy, is the expert in this field that you need to contact. She is an invigorating speaker whose high energy and passion for excellent customer service is contagious. Her seminar will demonstrate how staff can become more confident while still offering great customer service.
In my position as Human Resources Manager, it is vital that I set the example for practiced customer service within local government. I sat through one of Karen Hickman's seminars and was recharged as to how to interact positively and professionally with constituents and Allen County employees (even the most difficult and demanding ones...). I highly recommend Karen to anyone looking for extensive knowledge and experience in the world of customer service. She strives for excellence and achieves it!
Top qualities: Great Results , Personable , Expert
Your Professional Courtesy training was excellent.Your teaching style really made my staff very comfortable and accepting to all of the techniques and skills you wanted to impart to them. I would highly recommend this training to any employer who desires to obtain or sustain a professional environment. The training was simply AWESOME!
Because of your training, our work environment has become much more professional. Each employee now recognizes how they impact the environment and all of the opportunities they have to impact it. Thanks Karen for helping me create and sustain an professional environment for the Fort Wayne Boys and Girls Clubs.
I had the pleasure of attending Karen Hickman’s presentation on Medical Professional Training/Compassion in Medicine at the Organization of Facial Plastic Surgery Assistants (OFPSA) section of the American Academy of Facial Plastic Reconstructive Surgery (AAFPRS) fall meeting in Los Angeles, CA. Karen’s presentation was professional,very organized and to the point.
The content of her presentation addresses the importance and lack of etiquette in medical offices today. We have forgotten how to treat our patients as we would want to be treated…as a person and with compassion.
Any medical office would benefit immensely from attending her unique presentation and implementing her ideas