The following etiquette resources reinforce the skills taught by Karen Hickman and the Professional Courtesy programming.
The Protocol School of Washington©
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The following books will be beneficial in your study of people skills, etiquette and protocol.
Modern Manners: Tools to Take You to the Top – Johnson, Dorothea & Tyler, Liv | Random House, 2013
Pearls of Polish…Graceful Solutions to Everyday Etiquette Dilemmas – Gottsman, Diane | 2012
Color Nation…The Power of Color in Business and Leadership – Thomas, Linda | 2014
Business Class, Etiquette Essentials for Success at Work – Whitmore, Jacqueline | St. Martin’s Press, 2005
Poised For Success, Mastering The Four Qualities That Distinguish Outstanding Professionals – Whitmore, Jacqueline | St. Martin’s Press, 2011
Choosing Civility – Forni, P.M. | St. Martin’s Press, 2002
The Civility Solution – Forni, P.M. | St. Martin’s Press, 2008
The Thinking Life, How To Thrive In The Age of Distraction – Forni, P.M. | St. Martin’s Press, 2011
Honor and Respect, The Official Guide to Names, Titles & Forms of Address – Hickey, Robert | (The Protocol School of Washington, 2008)
The Power of Handshaking – Johnson, Dorothea & Robert E. Brown | Capitol Books, Inc., 2005
FISH!…A Proven Way to Boost Morale and Improve Results – Lundin, Stephen C., Ph. D.,& Christensen, John & Paul Harry | Hyperion, 2000
The New Gold Standard…5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carton Hotel Company – Michelli, Joseph A.
If Disney Ran Your Hospital…9 ½ Things You Would Do Differently – Lee, Fred | Second River Healthcare Press, 2004
Healing Words…the Power of Apology in Medicine – Woods, Michael S., M.D. | Doctors in Touch, 2004
Why Hospitals Should Fly…The Ultimate Flight Plan to Patient Safety and Quality Care – Nance, John J., J.D. | Second River Healthcare Press, 2009
Final Exam: A Surgeon’s Reflections on Mortality – Chen, Pauline W. | Vintage, 2008
Eat That Cookie!: Make Workplace Positivity Pay Off…For Individuals, Teams and Organizations – Jazwiec, Liz Studer Group | Fire Starter Publishing, 2009
Hardwiring Excellence – Studer, Quint | Fire Starter Publishing, 2003
Love Your Patients – Diering, Scott Louis, M.D. | Blue Dolphin Publishing, 2004
Bedside Manners – Watts, David, M.D. | Harmony Books, 2005
Working with Emotional Intelligence – Goleman, Daniel | Bantam, 1998
Blink…The Power of Thinking Without Thinking – Gladwell, Malcolm | Little, Brown, 2005
The Tipping Point…How Little Things Can Make a Big Difference – Gladwell, Malcolm | Little, Brown, 2000
The Etiquette of Illness…What to Say when You Can’t Find the Words – Halpern, Susan | Bloomsbury, 2004
The Definitive Book of Body Language – Pease, Alan and Barbara | Bantam, 2006
What Every Body is Saying…An FBI Agent’s Guide to Speed-Reading People – Navarro, Joe | Harper Collins, 2008
The Gift of Fear and Other Survival Signals That Protect Us From Violence – de Becker, Gavin | Dell, 1997