Professional Courtesy, LLC

Karen Hickman specializes in Etiquette and Protocol Consulting and is based out of Fort Wayne, IN | TEL: 260-486-7758

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You are here: Home / Corporate & International Etiquette

Corporate & International Etiquette


Professional Courtesy’s Etiquette and Training seminars are conducted in your company’s conference room or a venue of your choice. In a relaxed and non-intimidating environment, you’ll discover the tools that give professionals a powerful presence that communicates confidence and poise.

Karen is available for virtual training as well as one-on-one sessions. She invites you to connect and share your thoughts and perspectives.

Basics of Business Etiquette

  • Etiquette Changes
  • Eye Contact
  • Handshaking
  • Introductions
  • Rising to the Occasion
  • Forms of Address
  • Rank and Status
  • Business Card Etiquette
Inter-Office Dynamics
(Creating a positive work environment)

  • Mutual Respect
  • Voicing Complaints
  • Dealing With Conflict
  • Chain of Command
  • Discussing Work Problems
  • Separating Home and Work
  • Confidentiality
  • Gossip
  • Language and Behavior

Customer Service Guidelines

  • The First Impression
  • Understanding Your Position
  • Understanding Client/Customer Needs
  • Flexibility
  • Preparation
  • Follow Through
  • Responsibility
  • Professionalism
  • Confidentiality
Dress to Impress
(The Power of Dress)

  • The Language of Dress (gender inclusive)
  • Traditional Business Attire
  • Corporate Casual/Relaxed Business Attire
  • The Power of Color
  • Accessories
  • Dressing for Social/Business and Sports Events
  • Dress Do’s and Don’ts

Dining for the Corporate Environment

  • Business Entertaining
  • Host/Hostess and Guest Duties
  • Reading the Table
  • Silverware Savvy, Negotiating the Table
  • Silent Service Codes
  • Body Language at the Table
  • Difficult Foods
  • Toasting
  • American and Continental Style of Eating
  • Top Dining Tips

Stationery Etiquette/The Paper Impression

  • The Essentials for Every Professional
  • Stationery Wardrobe (business vs. social)
  • Thank You Notes
  • Forms of Address
  • Cultural Differences
  • Business Card Etiquette
  • Calling Cards
  • Corporate Guidelines

Technology and Virtual Etiquette

  • Virtual Meeting Etiquette
  • Email
  • Cell Phone
  • Voice Mail
  • Telephone Etiquette
  • Texting
  • Instant Messaging
  • Internet
  • Effective Personal Communication
  • Social Networking -Facebook, Twitter, etc.
  • Fax Machines
Developing Valuable Employees
(Communication Skills)

  • New Employee Training/Orientation
  • Ongoing Employee Training
  • Clear Expectations
  • Employee Manual
  • Dress Code
  • Language
  • Expected Behavior
Working a Room
(Business/Social events)

  • Being Prepared
  • Making an Entrance
  • Name Tags
  • Handshaking/Eye Contact
  • Reception and Receiving Lines
  • Introducing Yourself and Others
  • Remembering Names
  • Conversation Skills
  • Business Arena Communications
  • Taking Your Leave

International Business

  • Pre-meeting Strategy
  • Rank and Status
  • Forms of Address
  • Business Card Savvy
  • Communication Styles
  • Handshaking Around the World
  • International Do’s and Don’ts
  • Being Prepared
  • Knowing Client Culture
  • Gestures That Offend
  • High Context and Low Context Cultures
  • Time (Monochronic/Polychronic)
  • Effective Gift Giving

Polishing Your Presentation and Speech Skills

  • Types of Presentations
  • Speech Content
  • Evaluating Your Audience
  • Researching Your Topic
  • Organizing Your Presentation
  • Group Presentations
  • Presentation Needs
  • Introduction Needs
  • Grabbing Audience Attention
  • Maintain Audience Attention
  • Non-Verbal Skills
  • Voice
  • Shooing Butterflies
  • Delivery Style
  • Speech Do’s & Don’ts
  • Appearance Guide/Language of Dress

*Inquire for more details and time needed to present Polishing Your Presentation and Speech Skills program.

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During the Leadership for the Ages presentation, Karen matter-of-factly describes behaviors that have emerged as a result of all the new technology and points out what behaviors are relationship honoring, what are merely acceptable and what are downright rude. Come prepared to have your eyes opened and leave more confident in your abilities to communicate and build relationships

Elizabeth Nulf, The Verbal Edge
Elizabeth Nulf MacDonald
The Verbal Edge
 

My Advisory Board members indicated that new employees needed to have soft skills. Technology skills are assumed with the graduates of our certificate program. Soft skills are highly desired by employers. We brought in Professional Courtesy in order to address this issues, and were greatly please with Karen’s presentation. I would highly recommend Professional Courtesy for students in public facing academic programs.”

ivy tech
Raphaël Wolff
STEM Cyber Technology Coordinator Ivy Tech Community College-Northeast
 

Karen Hickman is an excellent resource for business-related etiquette. I have had the pleasure of listening to Ms. Hickman on several different occasions and end up with several new tips, tricks and hints every time. Her knowledge on the subject matter and ability to connect with the audience make her a can’t-miss presenter.

Joe Wolfcale
Joe Wolfcale
CEO, Fort Wayne Radiology
 

Company Profile

Founded in 1999, the mission of Professional Courtesy and Karen Hickman is to present programs of the finest quality with the highest degree of professionalism.

The purpose of the seminars and programs is to enable professionals, executives, and individuals to conduct business in diverse cultural arenas with ease.
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From the Blog

Business Email Etiquette                                                                                      The number of emails we all receive every day can be overwhelming, but they are a fact of life. Keeping that in mind, try to observe some of the basic email etiquette rules for emailing within the business world. Your email message may … Read More

Contact Us

Professional Courtesy, LLC
Etiquette/Protocol Consultants
P.O. Box 15353
Fort Wayne IN 46885-5353

Telephone: 260-486-7758
Facsimile: 260-486-7758
Via Email

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