Today in the fiercely competitive business arenas, etiquette is simply another tool you need. While etiquette alone may not get you anywhere, it will give you that extra edge that will make the difference between you and another person who is just as smart.
Professional Courtesy offers a variety of all day seminars (listed below) as well as a full curriculum of 30-60 minute presentations. View full curriculum.
Karen is available for virtual training as well as one-on-one sessions. She invites you to connect and share your thoughts and perspectives.
Contemporary Business Etiquette
Dining Skills for Business/Pleasure
International Success
International Dining
New Employee Training
Business Etiquette in Brief
Contemporary Business Etiquette
Present Yourself with Confidence and Authority
This full day seminar provides the information and skills essential for today’s business person. Individuals will feel a higher level of comfort and confidence as they conduct business in today’s competitive markets. Contemporary Business Etiquette will empower you to present yourself with confidence and authority.
Topics include: Communication Skills — How to Make an Entrance and Work the Room — Handshaking: The Ultimate Greeting — Introducing Yourself and Others — Forms of Address — Eye Contact —Rising to the Occasion — Remembering Names — Conversation Skills — Nonverbal Communications — Business Arena Communications — Total Quality In the Business Arena — as well as many other timely tips to help you outclass the competition.
Note: This all day seminar includes role playing exercises. Each participant is provided a workbook to keep as a reference guide.
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Dining Skills for Business/Pleasure
Be at ease as a guest or host/hostess.
This seminar focuses on business and social engagements and the individual’s role as a guest and host or hostess.
A lot of business is conducted at parties and dinners, meetings that on the surface seem purely social. Many professionals are not at ease in such meetings but knowing how to take advantage of the potential in these situations adds to your nine-to-five abilities.
Top management at many Fortune 500 companies take potential front line employees to lunch or dinner to observe their comfort level with executives, spouses, wait staff, and, yes, even myriad pieces of silverware. Like it or not, management equates good manners with competence in business and poor manners with incompetence.
To climb the corporate ladder, it is up to you to seize every opportunity to distinguish yourself and your employers from the competition. “Dining Skills for Business/Pleasure” will give you a useful set of tools for those special situations where business relationships are developed and strengthened in social settings. An on-site tutorial luncheon or dinner will be served.
Topics include: Business Entertaining — Host/Hostess and Guest Duties — Place Setting Maps — Silverware Savvy— The Silent Service Code — Body Language at the Table — Handling Accidents — Difficult to Eat Foods — Forms of Service — American and Continental Styles of Eating — Toasting — as well as many other dining tips to help you acquire the polish of a knowledgeable, successful person.
Note: This all day seminar includes role playing exercises. Each participant is provided a workbook to keep as a reference guide.
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International Success
Don’t Just Survive…Thrive!
Step out of your comfort zone and expand your horizons with confidence. Understand your role in the global economy and the critical need for knowledge of international protocol and cultural differences.
To succeed in a global economy, executives must be aware of cultural differences, styles, and expressions that are internationally non-offensive. In order to establish a relationship that will be mutually beneficial, a knowledge of international protocol is indispensable in today’s global arena. Emphasis is placed on recognizing the nuances involved to meet the challenges of the competitive international arena. “How To Succeed in the International Arena” will teach you the non-technical strategies and tactics to compete in an economy that demands mental flexibility and alertness.
Topics include: Pre-meeting Strategy — Rank and Status — Forms of Address — Business Card Savvy —Business Introductions — Eye Contact — Handshaking — Communication Styles — Working a Room —Impress Clients and Counterparts by Knowing Their Culture — Gestures That Are Offensive in Certain Cultures — High and Low-context Cultures and Time (Monochronic/Polychronic)—Effective Gift Giving — Rehearsal Techniques — Present an International Image — Strategic Do’s and Don’ts.
Note: This all day seminar includes role playing exercises. Each participant is provided a workbook to keep as a reference guide.
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International Dining
Successful International Dining
Dining skills are a must whether you conduct business abroad or entertain international clients here in the United States . You will learn the nuances and decorum necessary to be successful in this very important area of international business.
The world is experiencing a rapidly expanding global economy. In this competitive atmosphere, good dining skills are a must…whether you are conducting business abroad or entertaining international clients here in the U.S.
Your manners, especially your table manners, are very important to executives in and from other countries. Outside of the U.S., manners are important qualifications for executive positions. You will need the same qualifications to compete successfully in the international arena. “Dine Like a Diplomat” will teach you dining skills vital to every social occasion where business may be promoted or conducted. An on-site tutorial luncheon or dinner will be served.
Topics include: World-class Entertaining — Guest and Host/Hostess Duties — Place Setting Maps — Eating Various Foods — American and Continental Styles of Eating — The Silent Service Code — Japanese Style of Eating — Dining Decorum — Toasting — Dining Do’s and Don’ts.
Note: This all day seminar includes role playing exercises. Each participant is provided an illustrated workbook to keep as a reference guide.
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New Employee Training
A brief training session can save you hours of time by conveying your business culture and expectations quickly and thoroughly. After an assessment of your business’s needs is completed, a program is developed and training guidelines created that will bring employees on board effortlessly.
Topics include: Developing Valuable Employees (communication skills) — New Employee Training/Orientation — Ongoing Employee Training — Clear Expectations — Employee Manual — Dress Code — Language — Expected Behavior.
Business Etiquette in Brief
A number of topics can be adjusted to meet the specific needs of a group. These presentations are designed to fit into a 30-60 minute schedule. Presentations can be taken from any subject matter in the Professional Courtesy curriculum.
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