Useful Resources
The following etiquette resources reinforce the skills taught by Karen Hickman and the Professional Courtesy programming.
Web Links
The Protocol School of Washington©
Jophiel
Professional Courtesy is proud to partner with Jophiel, a fine women’s clothier, offering the latest in career, casual and social apparel, shoes and accessories.
Erin’s House for Grieving Children
Erin’s House provides support services for children, teens and their families, who have suffered the death of a loved one.
Sign up for “Polite Conversations”
Books
The following books will be beneficial in your study of people skills, etiquette and protocol.
Modern Manners: Tools to Take You to the Top
Pearls of Polish…Graceful Solutions to Everyday Etiquette Dilemmas – Gottsman, Diane | 2012
Color Nation…The Power of Color in Business and Leadership – Thomas, Linda | 2014
Modern Etiquette for a Better Life…Master All Social and Business Exchanges – Gottsman, Diane | 2017
Choosing Civility – Forni, P.M. | St. Martin’s Press, 2002
The Civility Solution – Forni, P.M. | St. Martin’s Press, 2008
The Thinking Life, How To Thrive In The Age of Distraction – Forni, P.M. | St. Martin’s Press, 2011
Honor and Respect, The Official Guide to Names, Titles & Forms of Address – Hickey, Robert | (The Protocol School of Washington, 2008)
The Power of Handshaking – Johnson, Dorothea & Robert E. Brown | Capitol Books, Inc., 2005
FISH!…A Proven Way to Boost Morale and Improve Results – Lundin, Stephen C., Ph. D.,& Christensen, John & Paul Harry | Hyperion, 2000
The New Gold Standard…5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carton Hotel Company – Michelli, Joseph A.
If Disney Ran Your Hospital…9 ½ Things You Would Do Differently – Lee, Fred | Second River Healthcare Press, 2004
Healing Words…the Power of Apology in Medicine – Woods, Michael S., M.D. | Doctors in Touch, 2004
Why Hospitals Should Fly…The Ultimate Flight Plan to Patient Safety and Quality Care – Nance, John J., J.D. | Second River Healthcare Press, 2009
Final Exam: A Surgeon’s Reflections on Mortality – Chen, Pauline W. | Vintage, 2008
Eat That Cookie!: Make Workplace Positivity Pay Off…For Individuals, Teams and Organizations – Jazwiec, Liz Studer Group | Fire Starter Publishing, 2009
Hardwiring Excellence – Studer, Quint | Fire Starter Publishing, 2003
Love Your Patients – Diering, Scott Louis, M.D. | Blue Dolphin Publishing, 2004
Bedside Manners – Watts, David, M.D. | Harmony Books, 2005
Working with Emotional Intelligence – Goleman, Daniel | Bantam, 1998
Blink…The Power of Thinking Without Thinking – Gladwell, Malcolm | Little, Brown, 2005
The Tipping Point…How Little Things Can Make a Big Difference – Gladwell, Malcolm | Little, Brown, 2000
The Etiquette of Illness…What to Say when You Can’t Find the Words – Halpern, Susan | Bloomsbury, 2004
The Definitive Book of Body Language – Pease, Alan and Barbara | Bantam, 2006
What Every Body is Saying…An FBI Agent’s Guide to Speed-Reading People – Navarro, Joe | Harper Collins, 2008
The Gift of Fear and Other Survival Signals That Protect Us From Violence – de Becker, Gavin | Dell, 1997