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Karen Hickman specializes in Etiquette and Protocol Consulting and is based out of Fort Wayne, IN | TEL: 260-486-7758

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You are here: Home / Blog

When in Doubt, Leave the Other Word Out

October 10, 2010 by procourtesy

When in Doubt, Leave the Other Word Out by my friend and guest blogger, Elizabeth Nulf MacDonald

Consummate professionals stand out. We can spot them by their attitude, demeanor, attire, perspective and people skills: their professional courtesy. The total package is communication, which also involves the words people use and how they use them.

Communication is a passion of mine. My name is Elizabeth Nulf MacDonald and I am a communication coach who focuses on all aspect of communicating. My company is The Verbal Edge; and I particularly delight in words–words well-chosen and words correctly used. 

Since Karen Hickman is all about professionalism–every aspect, she asked me to highlight some common grammatical mistakes. I have chosen to quickly focus on six.

I repeatedly remind my clients of what has now become a Verbal Edge maxim: “When in doubt, leave the other word out.” This maxim applies to the first example. The other examples of grammatical faux pas could also use their own maxims. If you are in a maxim-writing mode, go for it!  Both Karen and I would love to read what you create.

  1. “Me and John observed the conflict.” Verbal Edge Maxim: “When in doubt, leave the other word out.” Leave the other word–John–out. Now the sentence is “Me observed the conflict.”  It is suddenly obvious we need to change the me to I.  Now add John. We’re not finished correcting this. The other person’s name always goes first. The corrected sentence reads ” John and I observed the conflict.” 

Test this maxim with the sentence: “He gave the gift to Emma and I.” Leave out the word Emma. How does it sound? What is the correct way to say this? “He gave the gift to Emma and me.”

  1. “He don’t“ means he do not. We need to say “He doesn’t–he does not. Many people make this mistake because the verb do is used with all the other grammatical persons:
  • I / we (first person) do
  • you (second person) do
  • they, the cars (third person plural) do
  • Only he, she, John, the car (third person singular) requires does.

Even though this makes no sense, you need to say it this way. It’s just one of many grammatical anomalies we need to know. For that reason, do think before saying the word don’t!

  1. “I got a sad story.” “Got milk.” “We got to leave.” Worse yet: “I gotta leave.” The correct word is have…not got! ( I have a sad story. I have milk. We have to leave.)

Saying have got is an attempt to make something wrong sound half-right. Forgive me here: I get emotional with the ubiquitous misusage of this word. Got is not a present tense word–it is the past tense of get. Use got when:

  • you brought or retrieved something–I got his coat from the closet
  • became something–got emotional
  • caused something to be done–got them all fired up
  • caught an illness–got the virus
  • moved somewhere–got to work on time.

       In all other circumstances, PLEASE use have. Do you have that?!

  1. It’s not “I seen,“ it’s “I saw.” Saw is the past tense–seen is never used in the past tense. (The audience saw the actor fall. We saw it on television.)  Seen is used when it follows the words have, has, had, having: I have seen. I had seen. I will have seen. Having seen my mistakes, I will write carefully.)

 

  1. Lie / lay. You’re never too old to get this one down. It’s easy. Generally, if someone or something does the action, the verb is lie. (I lie on the coach. Every day, he lies in bed until noon. The cat lies on the grass.) If the action is done to someone or something, the verb is lay. (He lay the baby in the crib. I lay the book on the table.) 

 

Here’s where it gets a bit trickier: switching to the other tenses. You need to memorize this: lie, lay, lain and lay, laid, laid.(Lie: I lie in bed. I lay in bed yesterday. I have lain in bed all week. Lay: He lay the baby in the crib. He laid the baby in the crib at 2:00. He has laid the baby in the crib at 2:00 every day.) Don’t lie around worrying about this. Lay aside your concerns and other reading materials and tackle this!

  1. “I would have went“ needs to be “I would have gone.” Memorize this: Go, went, gone. Went is past tense.( John went to the store.) As with seen, only use gone when it follows the words have, has, had or having. (John has gone to the store. John will have gone to the store twelve times today. Having gone through this, you will now speak with more confidence.)

 My thanks to my friend, Elizabeth Nulf MacDonald, for her expert advice on powerful verbal communication skills. Elizabeth’s company is called the Verbal Edge. She “equips individuals and groups to speak, write, and give presentations with optimal effectiveness.” To learn more about Elizabeth and her services visit her website @ www.theverbaledge.com

Filed Under: Uncategorized

Friendship Etiquette

September 21, 2010 by procourtesy

The old saying that “friends are the family we choose” certainly resonates with me. I have been blessed to have many wonderful friends; some going back to childhood and some I have gained throughout the course of my life. Some of those friends I met as a mother when my daughter was young, some I met through organizations to which I belonged, some throughout the 31 years of marriage to my late husband and some through business contacts past and present.

There have also been those people along the way that were once thought to be friends, but didn’t quite measure up or our paths just went in different directions. Of course, as in everything else we do there are some guidelines that should be observed to qualify as a “genuine friend”, a.k.a., friendship etiquette.

  • Be loyal.
  • Don’t judge or criticize.
  • Listen
  • Keep their confidences.
  • Don’t compete, be happy for their successes.
  • Support them in their challenges.
  • Don’t just take, be sure to give back.
  • Observe courtesies, don’t take them for granted.
  • Keep in touch.
  • Love your friends unconditionally. (You know, like our dogs love us.)

Maintaining friendships with people of all ages can be life enriching. It helps old people stay young and young people have an opportunity to learn from the life experiences and knowledge of mature people. Being a “real” friend takes some effort, but the rewards can’t be measured. I have come to believe that genuine friends make us better people and enrich our lives whether we are young or old; a good measuring stick for everyone. If the people in your life don’t make you better it might be time to reevaluate why you keep them as friends.

Do you have a friend story to tell? I’d love to hear about it.

Filed Under: Uncategorized Tagged With: bad friends, best friends, friends, Friendship etiquette, multi generational friends, real friends

A Conversation with Blogcaster Karin Schroeck-Singh

June 15, 2010 by procourtesy

Please tell us about your work and background.

I’m the blogcaster (blogger/podcaster) of the “Manners And Career Blogcast” at: http://blog.mannersandcareer.com. A website that provides high-quality content to smart professionals and graduates who want to watch, listen to and read about manners and career-related topics for free. I started this blogcast during my maternity leave since I wanted to do something meaningful in that period of time. What I love in this job is the research, creating interesting and unique content in the etiquette industry, giving advice, networking and at the same time learning a lot from others too. I got excellent feedback so far and was able to increase my website traffic from month to month.

I completed my MBA at the University of Leicester (UK) in 2004. My 15 years of work experience in various sectors such as office management, recruitment, market research, operations management, teaching and training business-related subjects and business etiquette allowed me to enrich my skills portfolio and network considerably.

Where do you live?

I was born in Austria, have grown up in a German-speaking area in North Italy called Bozen/Bolzano where I spent 32 years. I worked and lived for 6,5 years in the UK and moved recently to India (New Delhi) with my husband and little daughter.

What are your greatest challenges as an Etiquette Professional in India?

I’m still in the process of finding out what the challenges in India will be. Hindi, the language spoken by most, is obviously a hurdle, even though English is considered as the Business language. However, knowing the native language is always beneficial. I started learning some basic words but realized that it will take me a long time until I will be able to be fluent in it. I also noticed that people listen to what I’m saying very carefully due to my German accent which they are not used to. Furthermore, there is a lot that needs to be researched and experienced. I noticed that researching about your competitors in the Indian etiquette industry on the internet is much more difficult. I found more relevant information in newspapers by reading articles and finding ads. Therefore I would say that researching the American etiquette industry is much easier since you can find so much information online. I do also strongly believe that teaching etiquette in the future will be delivered mostly online. Currently very few companies are doing it in a professional, interactive way. The education sector will undergo a revolution in that regard that has already started but is still not widespread. People and companies will simply want to learn this subject at their own pace, from their home or/and office, in their own time, yet in an interactive way.

Having said that, I’m not sure whether I would take up the role as an Etiquette Consultant in India. I never wanted to be just the best in a particular sector but the first and only in doing something completely new. I hope to fulfill my dream before I’ll turn 40 next year by creating something unique in the etiquette sector.

Do you think American and British Etiquette Consultants face the same etiquette challenges?

I think the problems are the same, mainly the fact that people think they don’t need to be taught on etiquette. They still haven’t realized that it has a direct (considerable) impact on a company’s bottom line.

What are the best ways you attract clients?

Since I was teaching etiquette as an employee of a world-leading Language School in England I did not have to attract any clients. But if I were an Etiquette Consultant I would obviously first focus on networking strategies before anything else. My goal in order to attract and keep clients would always be to EXCEED PEOPLES’ EXPECTATIONS, the secret of word-of-mouth. Something I learnt during my MBA while writing my dissertation on “Recommendation marketing: The creation of a word-of-mouth marketing strategy.”

What do you do to keep your skills current?

I consider myself a lifelong learner, therefore I consider learning as my biggest hobby which includes everything I do: reading, watching, listening, learning from my own and other peoples’ mistakes, observing, networking, discussing, whether it is online or offline.

Whom do you use as an advisor?

My closest family members.

Do you have a role model in the etiquette business?

No, but I’m very grateful of having had the opportunity to learn a lot from other American Etiquette Consultants. However, I must say that Patricia Rossi, Diane Gottsman and Walethia Aquil impressed me in a very thoughtful way.

Why did you go into the etiquette business?

I was always fascinated by different countries and cultures and was initially interested in International Etiquette. General Business Etiquette was something that I learnt later on. Teaching is my passion since I was six years old. I thought it was the perfect combination to teach the subject I’m most passionate about.

What do you say when people ask about “your job”?

I enjoy helping people to feel comfortable in any professional situation.

What’s the best thing about being an Etiquette Professional?

Teaching other people a skill that they will need on a daily basis and they will remember for the rest of their life. It is rewarding in the sense of knowing that you make a difference in other peoples’ lives and their successes.

What’s the worst thing about being an Etiquette Professional?

I can’t think of anything particularly bad.

What has been your guiding philosophy?

Learn from anyone, anywhere, anytime.

Do you have any advice for other Etiquette Professionals?

My five tips:

1.) Make sure you love what you are doing. Passion is very important to keep yourself motivated.

2.) Work hard but smart. Focus on the relevant things.

3.) Try to find out about other Etiquette Professionals experiences particularly if you just got started in this sector. (My blog offers some great interviews in that regard, look at the category “Etiquette Professionals”.)

4.) Try to be different from your competitors. Look out for a niche.

5.) Marketing is key in running your business, online as well as offline.

Thank you Karin for your thoughtful response to my questions. I do appreciate you taking the time.

Filed Under: business etiquette Tagged With: blogcasting, business etiquette, India, Karen Schroeck-Singh, protocol

Professional Sabotage

June 12, 2010 by procourtesy

Being perceived as a professional is about more than a GPA or one’s academic ability. In fact, research states that we are judged much more on our social skills than our technical and academic ability.Here is a list of faux pas that can sabotage your professional image.

1. A poor handshake or refusing to shake hands.
2. Lack of eye contact.
3. Poor table manners.
4. Poor grammar.
5. Inappropriate dress.
6. Gum chewing.
7. Swearing and off color remarks.
8. Taking phone calls and texting in meetings and in front of others.
9. Not returning phone calls and e-mails in a timely fashion.
10.Not sending a handwritten thank you note.

Perception is reality. The small things that we do and don’t do impact how we are perceived by others.

Do you have any other faux pas to add to this list?

Filed Under: business etiquette Tagged With: business etiquette, etiquette don'ts, etiquette faux pas, professional faux pas

E Photo Etiquette

May 28, 2010 by procourtesy

New technology, camera phones and all of the other was we take and access photos makes posting them on web sites and social media pages easier than ever. However, there are some courtesies that should be observed before posting those images.

• Before posting photos of friends and family members, especially children, seek permission.
• Use security features on family photo sites and only share your access password with people you trust.
• Be cautious in posting “funny” photos of others and yourself. They may come back to haunt you.
• If you wouldn’t want a photo published on the front page of a newspaper don’t post it on social media sites or send it in an email.
• Be prudent in forwarding photos that friends have shared with you to others.

Remember, the Internet is not private. You could send photos the old fashioned way…snail mail.

Filed Under: Electronic etiquette Tagged With: E photo etiquette, iphones, phone cameras, social media photos

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