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Karen Hickman specializes in Etiquette and Protocol Consulting and is based out of Fort Wayne, IN | TEL: 260-486-7758

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You are here: Home / Archives for business etiquette

Personal Compliments at Work

April 18, 2015 by procourtesy

catcall-sign-01-600

The recent appearance of “No Cat Calling Zone” signs that have popped up on New York City streets is raising the question about remarking on people’s appearance, especially men to women.The signs are an attempt to draw attention to how that cat calling makes women and men, too, feel. Many feel objectified by those rude comments and some even feel physically threatened.

I think this also opens up another discussion…is it ever okay to offer a personal compliment to a co-worker?

To work in an environment where no one compliments anyone could be a pretty sterile environment. But I do think it is important to be careful about whom you compliment and how you do it. The tone and content of the compliment make all the difference in how it is perceived. Some compliments are loaded with innuendo.

The relationship of the person giving the compliment to the person receiving the compliment is important, as well. A superior complimenting a subordinate on what they are wearing or how they look could be interpreted as harassment or an attempt to diminish the personal authority of the subordinate. Especially, if it is a male superior making the comment to a female subordinate.

However, co-workers who know each other well and have a healthy work relationship probably wouldn’t be damaged or feel threatened by hearing that someone likes their jacket. Regardless of whether the compliment came from a man or a woman.

The compliments and remarks to avoid and that can cause a big ripple at work are the ones that can sound sexist. For instance, the suggestion that someone looks “hot” in something or anything pointed about body parts should be avoided at all costs. What one would say to compliment a date, probably shouldn’t be said to someone at work.

While I don’t think it’s okay for people to make comments just because a woman or man, for that matter, is wearing something sexy. I do think that woman should be cautious about wearing clothes that are too tight, too short, or too low in the work place.

Research tells us that women are judged more severely by what they wear than men, not fair, but it is true. So, that is another reason, women in particular, should be judicious about what they wear to work. Even if no one says anything out loud, sexy clothes at work are distracting for everyone.

So, should you offer a compliment to someone at work on their appearance? It isn’t a black or white answer, but when in doubt, don’t say it out loud. Consider complimenting the person on their work performance and their professional abilities instead.

Filed Under: business etiquette, public courtesy Tagged With: business etiquette, Cat calling, etiquette expert, HR issues, Karen Hickman, No Cat calling Signs, Professional Courtesy, Work compliments, work harassment

Be Kind to Everyone

February 20, 2015 by procourtesy

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Remember when your mother used to tell you to “mind your manners” when you left the house. Well, maybe your mother didn’t, but mine did. Those manners to be minded weren’t just about saying please and thank you or chewing with your mouth closed. They were about the way we treat people and the importance of being kind to everyone.

One Londoner got a big surprise after he told someone to #%&! himself on a crowded subway ride later to find out that that same man was the person who was interviewing him for a job. Needless to say, the rude man did not get the job. Read more…http://mashable.com/2015/02/20/london-commuter-job-interview/

The way we treat all people is very telling about our character. And it isn’t just the people we think matter…it’s everyone. In fact, for me, it is a real measuring stick about an individual. If they use the right fork at dinner, but are rude to the wait staff, they don’t win any points with me.

So, here are some of my tips are how to treat everyone with respect:

Don’t swear at people, even if you feel like it. To swear at people, any people, is a sign you lack self-control.

Be kind and respectful to wait staff and people in service positions. It may be their job to serve you, but it isn’t their job to take your abuse.

Smile and be polite to the receptionist in any situation, but especially going in for job interviews. Her boss may be asking her later how you treated her.

Control the road rage. You never know who you might be flipping off or shouting at.

Be kind, even if people are unkind to you. Returning rudeness with rudeness is a no win situation. And it says you are rude too.

So, the next time you feel like screaming at someone, take the high road and remember, diplomacy is an art. And being kind is the right thing to do.

Filed Under: business etiquette, etiquette Tagged With: diplomacy, etiquette, etiquette expert, job interviews, rudeness, swearing, vulgarity

Perfume Etiquette

December 12, 2014 by procourtesy

Perfume on pink background
Perfume Etiquette
So, you love your perfume and enjoy wearing it. However, any fragrance, such as cologne, perfume and aftershave should be used sparingly in any situation, but especially at work. People should have to get fairly close to you before smelling your special potion or signature scent. You would never want your fragrance to precede you into a room or hang in the air like old cooking smells, after you have gone. Your scent should attract people, not irritate or repel them.
Many people are hypersensitive to perfume or even allergic to it. It can cause migraines, nausea and a general unwell feeling for some who are exposed to it for long periods of time. If you work with someone and have to share a fairly small space and their scent is causing you discomfort, it may be time to tell the offending person. Telling a person politely that his or her fragrance is causing you to feel sick may be all that is needed. However, if the individual doesn’t respect your request to lighten up, you may need to take the issue to your supervisor or HR person so he or she can intervene. Today, the continued exposure to an unwelcome scent can be equated to having to endure secondhand cigarette smoke in the workplace, and some companies are being taken to task on the issue.
So here are some guidelines to keep in mind before you splash on your favorite scent:
•Consider the two-foot rule — people should not be able to smell your fragrance until they get fairly close to you.
•Choose lighter scents during the day and in summer months. Leave the heavier and exotic scents for nighttime and winter.
•Avoid wearing perfume in hospital settings (this applies to visitors, too) and on planes.
•Use lightly scented body lotions instead of perfume when you know you will be in close quarters with others.
•Don’t mix your fragrances.
•Don’t reapply a fragrance in public, and be mindful that the person wearing the perfume stops smelling it long before others do. Ask someone if he or she can still smell your fragrance before putting on more.
•If more than one person tells you your perfume is strong, believe them. Less is more!

For distinction, find a scent that everyone else isn’t wearing and make it your signature. And remember to put your perfume on before your clothes and your pearls. Perfume can be damaging to pearls and you don’t want your clothes to be permeated with your perfume.

Filed Under: business etiquette Tagged With: business etiquette, etiquette expert, Karen Hickman, perfume etiquette, Professional Courtesy, work etiquette

YOUR PROFESSIONAL COURTESY EVALUATION

January 24, 2014 by procourtesy

PROFESSIONAL COURTESY EVALUATION

Your Professional Courtesy Evaluation
Could your professional skills and that of your office or practice use a little tweaking? Respond to the questions below and see what jumps out at you. If most of your answers are “poor” or “fair” more work is needed.

How do you rate your professional courtesy skills?

  1. Poor
  2. Fair
  3. Good
  4. Great

How do you rate your courtesy quotient?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you consider yourself to be a good listener?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you consider yourself to be a kind person to your co workers and friends?

  1. Poor
  2. Fair
  3. Good
  4. Great

Are you a critical person?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you gossip or participate in spreading gossip?

  1. Poor
  2. Fair
  3. Good
  4. Great

Are you a positive person?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you shake hands and introduce yourself to your patients?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you make good eye contact when speaking to co workers, patients or clients?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you consider yourself to be a good team player?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you welcome new staff members?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you have a “not my job” mentality at work?

  1. Poor
  2. Fair
  3. Good
  4. Great

RATE YOUR OFFICE OR MEDICAL PRACTICE

How do you rate the general feel of your office or practice?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you think your patients and clients perceive your office to be courteous?

  1. Poor
  2. Fair
  3. Good
  4. Great

Is your office welcoming to new staff members and coworkers?

  1. Poor
  2. Fair
  3. Good
  4. Great

What improvements do you feel could be made to improve the courtesy and general tone of your office or practice?

Filed Under: business etiquette Tagged With: courtesy quiz, courtesy quotient, etiquette expert, Karen Hickman, office courtesy, personal evaluation, Professional Courtesy, professional courtesy in healthcare, professionalism counts

A Few of My Un-Favorite Things

August 29, 2013 by procourtesy

A Few of My Un-Favorite Things
 As someone who teaches etiquette and protocol to professionals I have noticed a lot of things over the years that could and should be done better by professionals. Here is my top 10 list of  un-favorite things that I notice people doing in professional settings.

#1. The limp handshake. In the American culture, a firm handshake is expected from men and women, in the gender neutral business arena. Connect palm to palm firmly. Shake from the elbow, two pumps are enough, and then release. If in doubt about your handshake, have a friend evaluate it.

#2 Gum chewing. I am often surprised to see people in professional settings chewing gum. Gum chewing is a solitary activity. In other words, don’t chew gum in public.

#3 Poor table manners. So much of business today, is conducted over a meal. If you are unsure of what to do in dining situations take a class or get a book on table manners.

#4 Restaurant wait staff clearing plates in haste. Ideally, everyone starts the meal together and finishes together. Removing plates before everyone is done puts undo pressure on those who have not finished their meal.

#5 Take home boxes on the table. If taking home food from a restaurant, which you shouldn’t do at a business meal or when you are a guest, wait until everyone is finished. Have the wait staff box up your left overs in the kitchen and hand it to you as you leave.

#6 Responding with “no problem.” Responding to someone’s “thank you” with “no problem” suggests that there was a problem. A sincere “you’re welcome” or “my pleasure” is the best response.

#7 Addressing everyone by their first name. In today’s more casual environment many people, especially young people, feel it is okay to call everyone by their first name. Err on the side of formality and you will always be safe. If someone wants you to call them by their first name, they will let you know.

#8 People preoccupied with their technology. Checking messages or texting in front of others suggests that they are not as important as your messages. Stay in the moment. Check your messages and send your texts in private.

#9 Over sharing on social media. Be careful with too many “selfies” on social media. It can appear narcissistic. Everyone doesn’t need to know every thought that comes into your head. And avoid ranting and raving about politics and hot button news stories.

#10 Posting photos without permission. Don’t post photos or information about others on social media without their permission.

What are some of your pet peeves when it comes to lack of courtesy in others?

Filed Under: business etiquette Tagged With: business etiquette, etiquette expert, etiquette faux pas, gum chewing, hansaking etiquett, poor manners, techno etiquette

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