Professional Courtesy, LLC

Karen Hickman specializes in Etiquette and Protocol Consulting and is based out of Fort Wayne, IN | TEL: 260-486-7758

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You are here: Home / Archives for Uncategorized

Changing Physicians

June 6, 2017 by procourtesy

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Changing Physicians

If you have had to change physicians over the years, you know how distressing it can be. Especially if you have gone to the same physician for many years. Circumstances change when your physician retires, changes jobs or moves and you suddenly find yourself looking for a new physician or switching to the doctor who took over your previous care givers practice.

To transition to someone new needs some give and take on both sides. Staying open minded to someone else’s delivery of care will help make things go more smoothly. So, some things to keep in mind are:

Make an appointment as soon as you can to meet the new doctor. Meeting them before you get into a medical crisis can be beneficial.

At your first appointment be prepared with your your health history and list of medications.

Understand that a new physician may make changes in your medications. Every physician has their own way of doing things and lean to certain medications over others. And be prepared for some lab work to support the need of certain medications that you have been on for a long period of time.

Don’t expect refills on narcotic medications without seeing the physician first. The new physician will want to review why you are on those medications and confirm that you still need them.

Get to know the new office staff. Learning their names can be helpful when having to call the office for appointments or getting lab results.

If the office uses an automated answering system, ask for extension numbers for the nurse to get through the system faster.

If the new physician does some things differently from your previous doctor that shouldn’t be taken as a criticism of your former physician.

Be prepared to see a nurse practitioner or physician assistant at times. They help support the physician and can help ease a very busy schedule. They will know when to call the physician in for help.

Try to get to know the routine of the new physician’s office. Learning the best times to call the office. Find out when they stop answering the phones and who to talk to about lab results.

Most of all give the new doctor a chance. You might end up liking them as much as you liked your former physician

Filed Under: medical manners, Uncategorized Tagged With: changing physicians, dealing with a new doctor, etiquette expert, Karen Hickman, medical etiquette, medical manners

Toasting Etiquette at Weddings

January 8, 2015 by procourtesy

Woman holding a glass of champagne at some festive event, party or wedding reception

 

Hearing someone offer a wonderful toast is a real treat. It is also, a well honed skill. At some point in your life you will probably be asked to offer a toast to someone. Maybe it will be when you are the best man at your brother’s wedding or the maid of honor for your sister or best friend. Whatever the occasion, being responsible for a toast is an honor that should be taken seriously and done well.So, here are some things to keep in mind regarding toasting etiquette at weddings.

We’ve all heard those party hardy stories that your college roommate regales everyone with at the wedding, and they usually end up causing embarrassment for everyone involved. The time to share those stories is at the bachelor/bachelorette party, if they are shared at all.

I am not sure why some people feel the need to embarrass those that they are toasting. It’s a toast, not a roast. So, here are some tips for offering a great toast at a wedding:

Be prepared. Write out your toast and practice it until you are comfortable delivering it. Practice in front of someone who can offer some good feedback. If need be.

Be appropriate. Make sure whatever you say is appropriate for all of the guests at the wedding, including grandparents. Avoid off color jokes and stories.

Be in control. The time to offer the toast to the bride and groom isn’t after you have had 3 or 4 drinks. You want to have your wits about you and be able to deliver your good wishes with style and grace. Try to avoid falling apart emotionally. That tends to make people uncomfortable.

Be sincere. This is your chance to wish the couple well and say something complimentary and memorable about them. You are helping to launch them into their new life together.

Be brief. A toast should not be any longer than a few minutes. Going on and on for 10 or 15 minutes is too long. The guests are usually waiting to eat at the time of the toast so they are ready for you to move on.

And lastly, be seated.

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Filed Under: toasting etiquette, Uncategorized Tagged With: best man, maid of honor, toasting etiquette, toasting the bride & groom, wedding toasts

Holiday Gifting for Your Medical Staff

December 18, 2014 by procourtesy

medical doctor holding gifts in hands isolated on white

A Medical Manners Moment…

Holiday Gifting for Your Medical Staff

I am always disappointed when I hear health care workers in larger medical groups say that they don’t think their physicians even know their names. A sad commentary I think, since a physician’s staff has a lot to do with the over all patient experience. Also, it has been shown that the feeling of being valued in a job is very important to all of us. So, if health care workers feel they are invisible to their physicians they are certainly not feeling valued.

Since this is the holiday season, now, is the perfect time for physicians and administrative people to show their appreciation to their staff members.

Here are some ideas on how to do that:

Attend the office Christmas party. If you are the boss and you don’t attend the practice party, the message you are giving is one of indifference or that you don’t care about your staff.

Gift your staff. Offering a monetary bonus if it is in your budget, or a thoughtful gift, is always appreciated at the holiday time. Focus on the word thoughtful.

Acknowledge everyone. Get to know all the staff people, from the scheduler to the people in your billing department by name. There all no small jobs in any organization.

Feed your staff. If the size of your staff is small enough, take them out for lunch occasionally. If it is too large for that, order in.

Remember your staff all year long. You don’t have to wait until the holidays to show your appreciation. Consider doing something nice for your staff throughout the year. For instance, acknowledging birthdays is another way to make them feel special.

Filed Under: medical etiquette, medical manners, Uncategorized Tagged With: etiquette expert, gifting medical staff, holiday gifting, Karen Hickman, medical manners, physician appreciation, Professional Courtesy

Real Thanksgiving Etiquette

November 26, 2014 by procourtesy

Happy Thanksgiving table place setting

Real Thanksgiving Etiquette…the Reason for the Holiday

As we all gather together with our families this Thanksgiving, be mindful of the important things that bring us together and sustain us throughout the year.

While it is important to be well-mannered and know how to navigate the silverware on the table, there are larger things behind all of the rules. Consider focusing on those things this Thanksgiving.

  • Be respectful of the generations in your family.

  • Be considerate of your host.

  • Be willing to help and share.

  • Be present and a participant in conversation at the table.

  • Be willing to “disconnect” from your technology.

  • Be kind.

  • And most of all, Be Thankful!

Happy Thanksgiving everyone! Blessing to you all. Safe travels.

Filed Under: dining etiquette, Uncategorized Tagged With: dining etiquette, etiquette expert, family, holiday etiquette, Karen Hickman, Professional Courtesy, Thanksgiving, Thanksgiving etiquette

Selfie Etiquette

August 5, 2014 by procourtesy

cute couple taking selfies together on beach

Selfie Etiquette
Selfies have come a long way since the one of Thelma and Louise from the movie by the same name. And as in everything else that comes into our lives, taking selfies requires some etiquette guidelines. It also requires a sense of what is in good taste and bad taste. Now, I know taste can be subjective, but there are some things that just seem wrong when it comes to taking selfies.
Here is my list of situations that I consider to be in bad taste when and where “selfies” are taken:
Don’t take photos at funerals or other religious ceremonies. Pulling out your cell phone at a funeral or in the middle of any other solemn service is disrespectful.
Don’t take a selfie at a wedding ceremony. It isn’t your story to tell.
Don’t take photos in areas that are considered hallowed ground. For instance, cemeteries or other places that are preserved to remember people who have died or suffered a tragic situation.
Don’t take pictures of yourself or others in the hospital. It can just be too much information. If you wouldn’t discuss your recent ailments in a networking situation don’t take a picture of yourself and then share it on social media.
Don’t take pictures that capitalize on other people’s tragedies. For instance, at accident scenes or of people who are in compromised situations.
Don’t take selfies of yourself in intimate situations. Those things can come back to haunt you and become a real liability.
Don’t take photos of yourself driving. Not only is it dangerous, it is just plain stupid.
Don’t over do the selfie on social media. After awhile, it can look a little narcissistic.
So, if you wouldn’t want your mother or boss to see it, don’t post it. And even better, don’t even take the picture.
If others are in a picture get their permission before taking the photo and posting it.iv>

Filed Under: etiquette, phone cameras, social media photos, Uncategorized Tagged With: Professional Courtesy, selfie etiquette, social media etiquette

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