Professional Courtesy, LLC

Karen Hickman specializes in Etiquette and Protocol Consulting and is based out of Fort Wayne, IN | TEL: 260-486-7758

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You are here: Home / Archives for Uncategorized

The Perfect Introduction

July 15, 2014 by procourtesy

Art of Introduction | Professional Courtesy LLC

The Perfect Introduction
Are you one of those people who gets nervous when having to make introductions? Do you get sweaty palms worrying that you’ll forget someone’s name? Well, don’t be too hard on yourself, many people have anxiety about making “proper” introductions. But here are some simple formulas for introductions that can ease your anxiety

Introducing yourself is how you make yourself known to others. The best way to introduce yourself is to say, “Hello, I’m____________.” Be sure and give your first and last name. You want people to remember you.

In response to an introduction, saying “hi” or “hello” is not enough. Repeat the person’s name along with saying, “hello.”

Here are some more tips that can help you get comfortable with introductions:

  • It is your responsibility to introduce yourself at any function, if no one introduces you.
  • It is okay to say, “please help me with your name” if you have forgotten someone’s name. Don’t say “you don’t remember me do you.”
  • Don’t give yourself an honorific when introducing yourself to others such as Mr., Ms., Dr., etc.
  • In formal introductions the most important person’s name is said first regardless of gender. For instance,“Mr. Greater Authority, I would like to introduce “to you” Ms. Lesser Authority.
  • If you say “you to” you have reversed the order. Keep in mind that “U2” is an Irish rock band and it is incorrect.
  • “May I present to you” is used in very formal situations.
  • Less formal situations, “Ms. Smith I’d like to introduce Mr. Jones.
  • Do balance Introductions. If one person is introduced with an honorific, the other person should be, too.
  • Don’t tack on the term “my friend” to one of the names when introducing two people. It implies that the other person is not your friend.

If you are responsible for making introductions, do your homework and practice ahead of time, especially if it is a big event with distinguished guests.

 

Filed Under: honorifics, medical manners, professional faux pas, Uncategorized Tagged With: business etiquette, etiquette expert, introductions, Karen Hickman, meeting and greeting, Professional Courtesy

Shoes Off at the Door, Please

December 19, 2013 by procourtesy

Shoes Off!

Shoes Off at the Door, Please
In the midst of the social flurry of the holidays many people are doing a lot of entertaining at home. Having friends into your home is the ultimate compliment to them, but inflexible house rules can be off-putting and send mixed messages.

Many people employ the “shoes off at the door practice” in their homes. This, obviously protects floors and carpeting and is a great rule for the family and kids, but can be offensive to guests who are invited to a social gathering in your home. Asking them to remove their shoes when they are all dressed up may suggest you care more about the carpet than you do them. It’s a little like having guests sit on the plastic covering the white sofa.

Since the practice of removing shoes before entering someone’s home is not part of the American culture there may be some ways to preserve your floors and make your guests feel welcome. Likewise, guests can do a few things to show respect to their host’s home.

  • Be prepared with door mats and rugs so guests can wipe their feet well before entering.
  • In messy weather keep sidewalks and driveways as clear as possible.
  • Guests wearing boots would do well to carry their shoes and be prepared to change at the door.
  • Check your shoes before entering someone’s home to make sure you are not tracking in something you picked up outside.
  • Take care to buff newly polished shoes well to avoid excess polish rubbing off on carpets and the skirts of furniture.
  • If you have a unique situation such as, a boat or special flooring, be prepared with socks or an alternate foot covering for your guests. This says you welcome them and want them to be comfortable.
  • Don’t forget to check your socks for holes in case you have to remove your shoes.

Best wishes for a very Happy Holiday season.

Filed Under: Uncategorized Tagged With: etiquette expert, guest etiquette, holiday entertaining, hospitality, shoe etiquette, shoes off at the door, Xmas guests

Women Judged More Severely than Men With Their Dress

November 19, 2013 by procourtesy

Women Judged More Severely Than Men With Their Dress

Research has shown us that women are judged much more severely than men, when it comes to how they dress. And in case we forgot that fact, it was recently proven again, in the media a week or so ago with a news piece about Duchess Kate. She and her husband, Prince William, were taking public transportation on one of the red buses in London to get a perspective of what the morning commuters deal with on their way to work every day.

However, what did the media focus on, with a long angle lens, no less? A few errant gray hairs popping up in Princess Kate’s hair. No mention of the good deeds of the day, just speculation as to whether she was letting herself go since she has become a mother. Now, there was no mention of the fact that Prince William is getting a little thin on top or whether he might be letting himself go.

Remember Hillary Clinton being criticized for stepping out without her make-up? Horrors! Who would dare do that. And then we had national news coverage of Mrs. Obama’s new bangs. Are these things worthy of being lead stories in the news? Well, I guess some people think so.

Not fair, but true and another reason women should take care in what they wear to work. It is important to choose wisely so you are taken seriously in your particular field of work.

So here are some of my tips for professional women in regard to their dress.

Follow corporate guidelines. Check out your employee manual and dress accordingly. Not following the guidelines can make you appear non compliant.

Leave sex out of it. Leave the low-cut tops, tight pants and short skirts in your closet when picking your work wardrobe. There should be no cleavage, bare midriffs or bottom cleavage, when bending over, seen at work. Dressing in a sexy manner sabotages how people feel about you as a professional.

Pay attention to details. Make sure your shoes are polished and your purse is not bulging with too much stuff in it. People do notice the little things and if you are not attentive to those things it may cause them to wonder if pay attention to little things in your work.

Err on the side of formality. When in doubt about what to wear, dress up versus down. And if you ever wonder if something is appropriate for work…it’s probably not. You never want to have to apologize for something you have on.

Be well-groomed. Take the time to dry and style your hair and put on a little make-up. You’ll probably feel better and you will look better for sure.

Keep jewelry simple. Accessories are important, but should be kept subtle for work. No noisy bracelets or too many rings. Less is more in the professional world.

Dress for the job you want. If you want to move up in the company, look at what the people above you are wearing and mimic their style.

Filed Under: dress etiquette, Uncategorized Tagged With: corporate casual, corporate dress, dress etiquette for women, dress for success, etiquette expert, Karen Hickman, Princess Kate, Professional Courtesy, women in workplace

How to Deal with Scheduling Conflicts in the Medical Office

November 11, 2013 by procourtesy

How to Deal With Scheduling Conflicts in the Medical Office
There is nothing more frustrating than arriving for an appointment of any kind, only to find out that you have the wrong day. It has happened to all of us. Sometimes it is our error and sometimes it’s the error where your service is being provided. Regardless, of who is at fault, how these mix ups are managed can make or break the reputation of the business. If not done well, it can cost you a customer.

Take that same scenario, put in the medical arena and you have another potential situation that can lead to a very unhappy patient and some bad lip service for your practice. And even the loss of a patient.

Appointments in medical offices are often preceded with fasting lab work and a host of other things that need to come together before the patient can be seen. Consider post op visits that can be exhausting for the patient, visits by patients who come from a long distance, and older patients who require another family member to accompany them. Often, it isn’t just one person who is inconvenienced by a scheduling error, but several.

So, how do you manage those tricky situations, keep your schedule intact and keep your patient happy? Here are some things to consider:

  • First, have a discussion about the possibility of this happening and what you are going to do about it. I promise you, it will happen.

  • Direct staff to seek out the help of a manager or supervisor or even the physician, before turning someone away. This should not be a one person decision.

  • Don’t assign blame, even if you are not at fault. Listen, apologize for the inconvenience, and let the patient know you will try to accommodate them in some way. This is not the time for a power struggle.

  • Train front desk staff to be diplomatic. If you have someone on the front desk who can’t deal well with the public, get them off the front desk. They are often the first impression for your practice.

  • When scheduling appointments give the patient an appointment card filled out by you. This will lessen the chance for an error.

  • Call and/or email patients 24 hours prior to their appointment to confirm. Ask the patients to call you to confirm if they have not heard from your office within 24 hours.

  • Consider working them into your schedule in some way. Maybe the nurse practitioner or the PA could help. Offering some alternative will leave a much better impression than just turning them away.

  • Keep in mind that the patient is why you have a job. They are the most important part of the equation.

Another note…most offices schedule 6 months out and patients will have to call in at a certain time to schedule their annual appointments. Be sure to tell them the best month to call to get on the schedule. There is nothing more frustrating than calling in and being told that your calendar is already filled for the next three months. Remember, what seems to make sense to you, may not make sense to your patients.

Filed Under: Uncategorized Tagged With: difficult patients, diplomacy in healthcare, etiquette expert, front desk etiquette, Karen Hickman, medical manners, medical office appointments, patient satisfaction, professional courtesy in healthcare, scheduling conflicts

My Favorite Salad Dressing

November 4, 2013 by procourtesy

I love fresh salad dressing! In fact, I rarely use bottled dressing. Here is my go to recipe for freshly made salad dressing. It is always a hit whenever I serve it.

Fresh ingredients are important.

!/3 cup of very good olive oil

3 tablespoons of freshly squeezed lemon juice

1 clove of fresh garlic

1/2-1 teaspoon of salt. (To your taste)

Mash the garlic with the salt. I use a mortar & pestle to smash the garlic with the salt.

Add to lemon juice and oil. Shake in a lidded bottle. Refrigerate between uses.

One of my favorite salads with this dressing is fresh romaine lettuce, Granny Smith apples, cut in bite size pieces and crumbled blue cheese. Toss with dressing just before serving. Throw in some fresh chopped parsley too, for an added punch of flavor.

A variation of this dressing is adding a little Dijon mustard…or use a lighter oil with rice wine vinegar in the same proportions.

Filed Under: Uncategorized

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