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Karen Hickman specializes in Etiquette and Protocol Consulting and is based out of Fort Wayne, IN | TEL: 260-486-7758

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You are here: Home / Archives for etiquette expert

Modern Medical Attire

March 17, 2014 by procourtesy

It has been said, that the way we are dressed can influence the way we work and how we are perceived by others. This point was made when my colleague and fellow medical etiquette trainer, Darlene Das in Hendersonville, N.C. took her husband’s office staff from looking unremarkable to looking great with some changes in the way the entire office dressed.

She and the staff shared their before and after photos. Looking good, Darlene. Darlene can be found at www.today’setiquette.com.

Before…..

Image

After…..

Image

Just as in any other arena, the dress for medical people has changed dramatically over the years. The traditional white uniform with white hose and a nursing cap is rarely seen anymore. Those crisp white uniforms have given way to “scrubs.” 

While scrubs may be more comfortable than uniforms of the past, they make it more difficult to look tidy and to identify your position in a hospital or office. So, a good way for the public to know if you are nursing staff or cleaning or dietary staff is to color code each department and post the color key in patient’s rooms and in patient info material.

One of the most important ideas of uniforms is to let the public know who you are, that you are at work, not at play, that you are not some stranger off the street who comes into a patient room in the middle of the night. In short, you should look like what you do and who you are.

Here are some basic tips for dressing in the medical arena today:

  • Establish well-defined dress codes and enforce them.
  • Be clean and well-groomed. Shorter fingernails are more professional and more hygienic. Save nail art and dramatic nail color for social situations.
  • Keep hair up and out-of-the-way. And keep make-up subtle.
  • Keep fragrances to a minimum.
  • Make sure your clothes fit well. Well fitting clothes are a benefit to everyone, no matter the size.
  • Keep clothes well maintained and pressed.
  • Panty hose should be worn with skirts, bare legs are unprofessional.
  • Invest in, and use a full length mirror before leaving the house.
  • Wearing pants may not be flattering to all women. If that is the case, consider a uniform with a skirt.
  • Avoid quirky and cartoon prints. Solid colors are often more flattering than prints.
  • Adding Jackets and blazers give an air of authority and professionalism to men and women.
  • Wear identification badges on right shoulder so they are easily seen (first names only may be necessary for security reasons). Reinforce identification with a verbal introduction.
  • Save athletic shoes for athletics. Wear clean, polished, professional shoes. No sandals or Crocs.
  • Keep jewelry to a minimum.
  • Avoid chewing gum…it isn’t professional in any setting.

Individuals in administrative positions or positions that do not require a uniform, including physicians, should use care to look professional and well-groomed. It is just as important as those requiring a uniform.

What is your office or hospital doing to make staff look more professional?

Filed Under: medical manners, professional dress Tagged With: Darlene Das, dress code, etiquette expert, Karen Hickman, medical dress codes, medical manners, medical uniforms, modern medical attire scrubs, professional attire, uniforms

Seek Patient Permission

January 30, 2014 by procourtesy

Seek Patient Permission

It is not unusual for physicians to be shadowed by all sorts of people. Sometimes, college students will seek out summer jobs in a physician’s office to see if they want to consider a career in medicine or even, nursing. Med students will follow physicians for a period of time to gain some practical experience in their field or specialty. And certainly, in teaching hospitals, it is very common for a group of students and physicians to round on patients.

However, regardless of who is following or shadowing the physician, there are some important considerations to be observed.

  • Be sure and seek the patient’s permission before bringing an unexpected person into the patient exam room.

  • Introduce those who are following the physician and let the patient know who they are, and why they are there.

  • Seek patient permission before allowing a student or intern to do a procedure on a patient.

  • Respect the patients right to decline having someone else in the room during their exam or do a procedure on them.

  • Train the people following the physician in patient privacy guidelines.

  • Limit the number people allowed to follow the physician at any one time.

Always remember to put yourself in the patients position. If you were in the same situation would you want to be exposed to crowd? Being naked in a crowd can be a humbling experience for anyone.

Filed Under: medical manners Tagged With: etiquette expert, interns, Karen Hickman, medical etiquette, medical students, physician practice, Professional Courtesy, shadowing

YOUR PROFESSIONAL COURTESY EVALUATION

January 24, 2014 by procourtesy

PROFESSIONAL COURTESY EVALUATION

Your Professional Courtesy Evaluation
Could your professional skills and that of your office or practice use a little tweaking? Respond to the questions below and see what jumps out at you. If most of your answers are “poor” or “fair” more work is needed.

How do you rate your professional courtesy skills?

  1. Poor
  2. Fair
  3. Good
  4. Great

How do you rate your courtesy quotient?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you consider yourself to be a good listener?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you consider yourself to be a kind person to your co workers and friends?

  1. Poor
  2. Fair
  3. Good
  4. Great

Are you a critical person?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you gossip or participate in spreading gossip?

  1. Poor
  2. Fair
  3. Good
  4. Great

Are you a positive person?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you shake hands and introduce yourself to your patients?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you make good eye contact when speaking to co workers, patients or clients?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you consider yourself to be a good team player?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you welcome new staff members?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you have a “not my job” mentality at work?

  1. Poor
  2. Fair
  3. Good
  4. Great

RATE YOUR OFFICE OR MEDICAL PRACTICE

How do you rate the general feel of your office or practice?

  1. Poor
  2. Fair
  3. Good
  4. Great

Do you think your patients and clients perceive your office to be courteous?

  1. Poor
  2. Fair
  3. Good
  4. Great

Is your office welcoming to new staff members and coworkers?

  1. Poor
  2. Fair
  3. Good
  4. Great

What improvements do you feel could be made to improve the courtesy and general tone of your office or practice?

Filed Under: business etiquette Tagged With: courtesy quiz, courtesy quotient, etiquette expert, Karen Hickman, office courtesy, personal evaluation, Professional Courtesy, professional courtesy in healthcare, professionalism counts

Survey for Grief Book

January 21, 2014 by procourtesy

Survey for Grief Book

I am doing research for a book that I am writing on dealing with grief and the etiquette that goes with it. I’d appreciate your comments to the questions listed below. Feel free to answer as many or as few as you’d like. Also, feel free to add more comments separately. 

If you think of any other questions that you feel would be of value, please share those, too.

To respect your privacy feel free to email me your comments directly at karen.hickman@p/ The identity of anyone replying will be protected using a pseudonym and or changing details to protect your privacy. 

Thank you for sharing your thoughts on a difficult subject. My goal in writing this book is to enlighten people on the best ways they can help friends and loved ones when they are experiencing loss in their lives.

1. If you have lost a loved one, what was your relationship to the deceased; a spouse, parent, child, sibling, grandparent or friend

2. How long has it been since your loved one died?

3. Was their death sudden or after a long illness? If sudden, what was the worst part for you?

 4. If they had an illness of any length, were you able to care for your loved at home?

 5. If you kept your loved one at home, did you have help? If yes, who?

 6. Did your loved one die in the hospital or another medical facility? If so, were the needs of your loved one met?

 7. Did the staff demonstrate compassion toward your loved one and your family?

 8. Did your family member’s physician and/or staff acknowledge the death of your loved one with a note or a funeral home visit?

 9. If yes, were you appreciative?

10. Has the grief process been more difficult than you had imagined?

11. Was there a point in time when you felt a shift and lessening of your grief? If so, how long after your loved one died was it?

12. Who were the most supportive people to you after your loved one died? What were the most helpful things people did for you

13. Who were the least helpful? Why?

14. What were some of the most surprising things people said to you after the death of your loved one?

15. What questions did you dislike answering.

16. Did you seek counseling? Was it a group or private counseling?

17. Was your counseling helpful?

18. Were there any particular books on grief related topics that you found helpful? If so, which ones?

19. Was there anything in particular that helped ease your pain? For instance, certain rituals, meditation, wearing an article of clothing of your loved one, etc.

20. If there was one piece of advice that you would give someone who is new to the grief process, what would it be?

Filed Under: Grief etiquette Tagged With: etiquette expert, funeral etiquette, grief, hospice, Hospitals, illness, loss, loss of a loved one, mourning, survey, sympathy notes

Resolve to be Civil in 2014

January 6, 2014 by procourtesy

Resolve to be Civil in 2014

Are you the kind who makes New Years resolutions? If so, I’d like to challenge you to be more civil in every aspect of your life. It seems that civility has gone out of style and many of us need to be reminded as to what that means.

Civility is an important frame-work of our society. Without it, we all seem to run a muck and treat each other poorly. The rules of etiquette tell us how to treat each other. It isn’t about pretense; it’s about consideration for others.

As I review some of the posts on social media and in the news, of people being out right mean toward others, I become very sad. When did it become okay to call a beautiful women “fat” because she has held onto a few pounds after having a baby. Or how about those who feel they have the right to insult others because they hold an opposing view on politics, religion or any other social, hot topic.

So in 2014 consider some of these resolutions:

  • If you can’t say anything nice, don’t say anything at all.

  • Talk to people, not about them.

  • Be kind, it costs very little.

  • Do more than your share at work.

  • Be positive. No one likes to work with, or be around negative people.

  • Find the good in everybody.

  • Be grateful for something in your life everyday.

  • Treasure your friends and loved ones.

  • Volunteer somewhere, regardless of how busy you are.

  • Respect the opinions of others, even if they differ from yours.

  • Listen more, talk less.

We have heard many of these points from the time we were very young, but sometimes, in a cynical world, we forget how important they are.

In so many of my seminars people tell me that what I teach is really just common sense…yes, it is. The trouble with common sense is that it is not always very common.

So, I too, will join you in working on this list of resolutions.

Happy 2014.

Filed Under: Civility Tagged With: 2014, being mean, civility new years resolutions, etiquette, etiquette expert, Karen Hickman, kindness, manners, Professional Courtesy

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