Professional Courtesy, LLC

Karen Hickman specializes in Etiquette and Protocol Consulting and is based out of Fort Wayne, IN | TEL: 260-486-7758

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You are here: Home / Archives for etiquette expert

Tea Tips and Info

January 25, 2015 by procourtesy

Fresh Tea Leaves from garden.

Tea Tips

January is National Tea Month. Here are some tea tips and info to raise your tea I.Q.

Owl in one of the Pooh books said, “Come along inside. We’ll see if tea and buns can make the world a better place.”

  • China’s oldest wild tea-plant is a tree about 1700 years old growing in Yunnan Province.
  • Oldest cultivated tree is over 800 years old
  • Small leaf tea is in China (Camellia Sinensis Sinensis.)
  • Large leaf tea comes from Assam (Camellia Assamica)
  • Tea is harvested every week to 10 days for the duration of the growing season.
  • Tea is to China what wine is to France.
  • “Ten thousand” is the Chinese description of too many to count.
  • “Ten thousand” teas is the Chinese way of saying all of the tea in China.
  • Six categories of tea according to Chinese: green tea, white tea, yellow tea (unknown to westerners), black tea, dark black tea, and scented or floral tea.
  • Green Teas are hard to keep “ has no keeping quality”- solution was to roll flat leaf into pellet shaped balls, Chinese name was Zhucha or pearl tea, rest of world calls it Gunpowder
  • Gunpowder leaf is picked any time, it is not a tea of distinction.
  • Gunpowder tea is a favorite tea in Morocco and Middle East, served with mint and lots of sugar. Heavier than other tea, you need ½ the amount of dry leaf.
  • Chinese black tea did not appear until after  Ming Dynasty.
  • Keemun is the finest black tea in the world.
  • Yin Hao Jasmine is the top grade Jasmine tea.
  • Jasmine Pearls have limited production “only hearts colder than children could fail to be enchanted.”

Try a fresh loose leaf tea sometime and taste the difference from the usual “bagged” tea.

Filed Under: Tea etiquette Tagged With: "ten thousand teas"camellia sinensis-sinensis, assam tea, etiquette expert, gunpowder tea, hand crafted tea, Jasmine tea, Karen Hickman, keemun tea, national hot tea month, national tea month, oldest tea plant, tea etiquette, tea info, tea tips

Holiday Gifting for Your Medical Staff

December 18, 2014 by procourtesy

medical doctor holding gifts in hands isolated on white

A Medical Manners Moment…

Holiday Gifting for Your Medical Staff

I am always disappointed when I hear health care workers in larger medical groups say that they don’t think their physicians even know their names. A sad commentary I think, since a physician’s staff has a lot to do with the over all patient experience. Also, it has been shown that the feeling of being valued in a job is very important to all of us. So, if health care workers feel they are invisible to their physicians they are certainly not feeling valued.

Since this is the holiday season, now, is the perfect time for physicians and administrative people to show their appreciation to their staff members.

Here are some ideas on how to do that:

Attend the office Christmas party. If you are the boss and you don’t attend the practice party, the message you are giving is one of indifference or that you don’t care about your staff.

Gift your staff. Offering a monetary bonus if it is in your budget, or a thoughtful gift, is always appreciated at the holiday time. Focus on the word thoughtful.

Acknowledge everyone. Get to know all the staff people, from the scheduler to the people in your billing department by name. There all no small jobs in any organization.

Feed your staff. If the size of your staff is small enough, take them out for lunch occasionally. If it is too large for that, order in.

Remember your staff all year long. You don’t have to wait until the holidays to show your appreciation. Consider doing something nice for your staff throughout the year. For instance, acknowledging birthdays is another way to make them feel special.

Filed Under: medical etiquette, medical manners, Uncategorized Tagged With: etiquette expert, gifting medical staff, holiday gifting, Karen Hickman, medical manners, physician appreciation, Professional Courtesy

How to Help Grieving Friends at the Holidays

December 18, 2014 by procourtesy

 Giving a helping hand to another

How to Help Grieving Friends at the Holidays…
Anyone who has lost a loved one, whether it be a parent, spouse or child, will tell you that the first year is very difficult. Coming up on all of the “firsts” that first year can be very painful and most people are acutely aware of their loved one’s absence. And of course, the holiday season can be particularly painful. All of their traditions are now punctuated with a blank space where their loved one would have been. Doing all of the things that they used to do, for some may be a comfort, but for others, they may feel the need to do something completely different than in years past.

One thing that could contribute to the painfulness of their situation may be the holiday cards that they receive from friends and family members. Those cheery cards with all of the family photos and the Christmas letters telling them of what a wonderful year your family has just had may be very hard for them to open. Now, I am not suggesting that your ignore them at this time, but consider changing your approach on how you send your greeting to them.

How about sending a personal note letting them know that you are thinking of them in a special way and that you are remembering their loved one, too. Saying something nice about their loved one will never get old. They know the rest of the world is moving on, but they are still actively grieving. A cheery “Merry Christmas” probably isn’t going to seem very merry to them. Wishing them peace and comfort would seem more appropriate.

It will take you more time to write out a special note, but you probably won’t have too many of those to do and the impact it will have for your friends will be worth it.

Also, don’t expect a holiday card from them. Sending out cards with just one name on them may be too sad for them…for others, not. But what grieving people need most from friends and family is understanding and support, not judgment. So, reach out and lend your support.

Filed Under: Grief etiquette, Holiday card etiquette Tagged With: condolence notes, etiquette expert, grief etiquette, holiday cards to people with loss, Karen Hickman, Xmas card etiquette

Perfume Etiquette

December 12, 2014 by procourtesy

Perfume on pink background
Perfume Etiquette
So, you love your perfume and enjoy wearing it. However, any fragrance, such as cologne, perfume and aftershave should be used sparingly in any situation, but especially at work. People should have to get fairly close to you before smelling your special potion or signature scent. You would never want your fragrance to precede you into a room or hang in the air like old cooking smells, after you have gone. Your scent should attract people, not irritate or repel them.
Many people are hypersensitive to perfume or even allergic to it. It can cause migraines, nausea and a general unwell feeling for some who are exposed to it for long periods of time. If you work with someone and have to share a fairly small space and their scent is causing you discomfort, it may be time to tell the offending person. Telling a person politely that his or her fragrance is causing you to feel sick may be all that is needed. However, if the individual doesn’t respect your request to lighten up, you may need to take the issue to your supervisor or HR person so he or she can intervene. Today, the continued exposure to an unwelcome scent can be equated to having to endure secondhand cigarette smoke in the workplace, and some companies are being taken to task on the issue.
So here are some guidelines to keep in mind before you splash on your favorite scent:
•Consider the two-foot rule — people should not be able to smell your fragrance until they get fairly close to you.
•Choose lighter scents during the day and in summer months. Leave the heavier and exotic scents for nighttime and winter.
•Avoid wearing perfume in hospital settings (this applies to visitors, too) and on planes.
•Use lightly scented body lotions instead of perfume when you know you will be in close quarters with others.
•Don’t mix your fragrances.
•Don’t reapply a fragrance in public, and be mindful that the person wearing the perfume stops smelling it long before others do. Ask someone if he or she can still smell your fragrance before putting on more.
•If more than one person tells you your perfume is strong, believe them. Less is more!

For distinction, find a scent that everyone else isn’t wearing and make it your signature. And remember to put your perfume on before your clothes and your pearls. Perfume can be damaging to pearls and you don’t want your clothes to be permeated with your perfume.

Filed Under: business etiquette Tagged With: business etiquette, etiquette expert, Karen Hickman, perfume etiquette, Professional Courtesy, work etiquette

Holiday Gift Giving at Work

December 10, 2014 by procourtesy

medical doctor holding gifts in hands isolated on white

Holiday Gift Giving at Work…
Gift giving at work can be tricky, so it is important to find out whether there is a gift-giving policy. The larger the company, the more likely it is that there will be a specific written guideline.
If the gift-giving policy is not a rigid one, find out what the tradition has been and try to follow it. Making the wrong move can cause hurt feelings and cause problems in the future.
Here are some other guidelines for gifting at work:
•Find out what people usually spend on gifts and stay within that price range. Spending more than others can make you look like you are trying to show people up or that you are not a team player.
•Do participate in the joint gift for your boss or supervisor. Giving a separate gift can make you look like a brown-noser.
•Choose gifts that reflect the interests of the people you are gifting. This is a time to show appreciation and to let recipients know you have put some thought into their gift.
•Stay within your budget when buying gifts. It isn’t about the cost, it’s about the thought. Be resourceful and clever when shopping. And be sure to wrap your gifts — that wrapping can make a usual gift look special.
•Avoid joke gifts; everyone doesn’t have the same sense of humor. Stay away from inappropriate gifts or gifts that are too extravagant, personal or sexy.
•Be a good sport and keep your sense of humor and play by the rules if your co-workers participate in the Yankee Swap (white elephant) or Secret Santa games.
•Give gifts privately to co-workers if you don’t have something for everyone.

Happy Holidays!

Filed Under: Office Gift Giving Tagged With: business etiquette, etiquette expert, holiday etiquette, Karen Hickman, Offic gift giving, Professional Courtesy

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