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Karen Hickman specializes in Etiquette and Protocol Consulting and is based out of Fort Wayne, IN | TEL: 260-486-7758

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You are here: Home / Archives for swearing

Be Kind to Everyone

February 20, 2015 by procourtesy

content

Remember when your mother used to tell you to “mind your manners” when you left the house. Well, maybe your mother didn’t, but mine did. Those manners to be minded weren’t just about saying please and thank you or chewing with your mouth closed. They were about the way we treat people and the importance of being kind to everyone.

One Londoner got a big surprise after he told someone to #%&! himself on a crowded subway ride later to find out that that same man was the person who was interviewing him for a job. Needless to say, the rude man did not get the job. Read more…http://mashable.com/2015/02/20/london-commuter-job-interview/

The way we treat all people is very telling about our character. And it isn’t just the people we think matter…it’s everyone. In fact, for me, it is a real measuring stick about an individual. If they use the right fork at dinner, but are rude to the wait staff, they don’t win any points with me.

So, here are some of my tips are how to treat everyone with respect:

Don’t swear at people, even if you feel like it. To swear at people, any people, is a sign you lack self-control.

Be kind and respectful to wait staff and people in service positions. It may be their job to serve you, but it isn’t their job to take your abuse.

Smile and be polite to the receptionist in any situation, but especially going in for job interviews. Her boss may be asking her later how you treated her.

Control the road rage. You never know who you might be flipping off or shouting at.

Be kind, even if people are unkind to you. Returning rudeness with rudeness is a no win situation. And it says you are rude too.

So, the next time you feel like screaming at someone, take the high road and remember, diplomacy is an art. And being kind is the right thing to do.

Filed Under: business etiquette, etiquette Tagged With: diplomacy, etiquette, etiquette expert, job interviews, rudeness, swearing, vulgarity

The Power of Speech

January 21, 2011 by procourtesy

I recently saw the movie, “The Kings Speech” and would highly recommend it to anyone. The performances were so powerful and certainly made me think about how important speech is to our success and our self-esteem.

Many years ago people were schooled in elocution and speech in a very formal manner. Today, it seems those classes have gone by the way side. Some people take speech in high school or college, but it does not seem to be emphasized like it used to be. However, this does not lessen the importance of proper speech and the impact it can have on how we are perceived by others. Our accents, the words we use, the colloquialisms and idioms can say a great deal about us.

Highly successful people usually understand the power of language and how their delivery of that language commands attention. Certainly, Winston Churchill, FDR, and even Hitler, just to name a few, had that ability. I think they also must have loved words and speaking.

The power of how one speaks is still important today, maybe even more so, because we are all so hooked into technology and we communicate face to face, less and less.

Think about your speaking style, tape your voice reciting a poem or some wonderful prose and see what you think. If you do not like what you hear there are things you can do about it.

Some of the etiquette involved with a good first impression has a great deal to do with how you sound. For instance:

  • Saying “yes” instead of “yeah” will sound more intelligent and more professional.
  • Check the tone of your voice. If you know you have an annoying pitch to your voice, seek professional help from a voice coach.
  • Monitor your voice volume. Being too loud when you talk can leave a bad impression and be very distracting to others.
  • Avoid filler words and phrases such as, “ya know”, “I mean, like.”
  • Avoid slang whenever possible.
  • Say “hello” instead of “hi”
  • Keep swear words under your breath. In spite of the fact that we hear them everywhere these days, epithets and coarse language can be very offensive to many people and it is unprofessional.
  • Use powerful pauses in your speech.
  • Don’t interrupt. Allow others to finish their sentences and thoughts before offering your response.
  • Speak with confidence. Stand tall; shoulders back and weight on both feet.

The next time you hear someone speak that really gets your attention; pay attention to their style and delivery. That style is probably very carefully cultivated.

Filed Under: Uncategorized Tagged With: correct speech, elocution, language, proper speech, slang, swearing

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